Worldatwork T4 Exam Practice Test Instant Access

Question 1

Which of the following is a qualitative method used to obtain audience data?

AFocus groups

BBenefits enrollment data

CAge and education segmentations

DDemographic data

Answer : A

Question 2

Which of the following is a method for analyzing the situation prior to developing the communication campaign?

ANetworking with organizations in the same industry

BConducting informal discussions with employees

CSeeking out advice from communication consultants

DReviewing the communications budget

Answer : B

Question 3

What is the first step of the strategic communication process?

ADefine the objectives

BConduct audience research

CDetermine what will be communicated

DAnalyze the situation

Answer : D

Question 4

What best describes a potential barrier to effective communication?

ASelective listening

BFeedback

CMultiple channels

DJob titles

Answer : A

Question 5

The circular models for communication reinforce which concept for HR professionals?

AClient meetings and work pressures may distract the receiver from interpreting the message.

BCommunication is a top-down process initiated by external vendors.

CCreating key messages is vital to the overall success of communication.

DSoliciting and receiving feedback from the receiver is a critical aspect of communication.

Answer : D

Question 6

Which statement best defines the concept of "sphere of experience"?

AAnything that distorts the original message

BThe education level of the receiver that distorts the message

CThe perceptions of each sender and receiver that influence communication

DThe constantly revolving cycle of communication between a sender and a receiver

Answer : C

Question 7

Which best describes the fundamental purpose of communication?

AShare understanding between a sender and receiver of information

BDecreased costs associated with total rewards programs

CDistribution of information

DElimination of noise

Answer : A

Worldatwork T4 Strategic Communication in Total Rewards Exam Practice Test