ServiceNow CSA ServiceNow Certified System Administrator Exam Practice Test

Answer : E

The Dependency View provides a visual representation of the relationships between configuration items (CIs) in ServiceNow. It allows you to see how CIs are connected and how changes to one CI may impact others.

ServiceNow Product Documentation:Configuration item relationships in the CMDB -https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-management/concept/c_CIRelationships.html

ServiceNow Community:How to display dependencies for CIs in the Dependency View -https://www.servicenow.com/community/service-management-forum/load-a-specific-dependency-view-map/m-p/410421

Answer : A, C, D

https://www.adzuna.in/details/3252834223

The following are the benefits of building flows using Flow Designer:

C . Provides natural-language descriptions of flow logic:This allows users without programming experience to understand and modify flows,making them more accessible to a wider range of users.

D . Supports No-Code application development:Flow Designer provides a visual interface and pre-built actions that allow users to automate processes without writing code.This can significantly reduce development time and effort.

A . Supports easy integration with 3rd party systems:Flow Designer integrates with a variety of 3rd party systems through the Integration Hub,making it easy to connect your ServiceNow instance to external applications.

Flow Designer offers a low-code/no-code approach to building automation, simplifies complex logic with natural language descriptions, and integrates seamlessly with external systems.

ServiceNow Product Documentation:Exploring Flow Designer -https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/flow-designer/concept/flow-designer.html

ServiceNow Community: Flow Designer vs Workflow -https://www.servicenow.com/community/developer-forum/what-are-the-advantages-and-disadvantages-between-flow-designer/m-p/1407094

Answer : C

The system property glide.sys.log_impersonation is added and set to true in order to see impersonation events in the System Log2.This property enables logging of impersonation events in the Event [sysevent] table, which can be accessed by navigating to System Logs > Events2.

How to find the history of impersonations - Support and Troubleshooting - ServiceNow

Answer : A

Tags are labels that you can apply to any task record in ServiceNow. You can use tags to categorize, filter, and search records.You can also share tags with other users to make them visible to others1.

Reference: Using tags

Answer : B

A client script is a script that runs on the client side, meaning in the user's browser, and can manipulate the user interface or validate user input1.A client script can be configured to run when a form is loaded, when a field value changes, or when a form is submitted2. In this case, the script runs when the Priority field value changes and alerts the user.

Reference: Client scripts Client script types

Answer : B

A policy that is applied to all data entered into the Platform is called a Data Policy.Data policies run on the server side and enforce data consistency by setting mandatory and read-only states for fields1.

Reference: Data policies

Answer : D

This is a best practice because it reduces the amount of data that needs to be imported, transformed, and stored in ServiceNow, and improves the data quality and performance of the system1.

Reference: Import and export resources page