ServiceNow Certified Implementation Specialist - Service Provide CIS-SP Exam Practice Test

Answer : A

Setting the Choice Action to ''Ignore'' on a transform field map in ServiceNow is used to avoid inserting dummy referenced records into the global domain. When importing data, if the system encounters a reference field value that does not match any existing records, setting the Choice Action to ''Ignore'' will prevent the creation of a new, potentially incorrect record. Instead, the system will skip the field and leave it blank, ensuring data integrity and avoiding the clutter of unnecessary records.

For more detailed information, you can refer to the following resources:

* ServiceNow Support Article on Transform Maps

* Choice Action Field in ServiceNow

Answer : A

To assign a user record to a specific domain other than the one based on their company, you should use the ''Managed Domain'' option and set their domain field to the desired domain. This method allows administrators to manually assign a user to a different domain, ensuring that the user has the appropriate access and permissions within that domain.

* ServiceNow Documentation on Domain Separation explains how to set the domain for a user.

* ServiceNow Developer Documentation provides detailed information on domain separation and managing domains.

Answer : C

When the system property csm_auto_account_domain_generation is set to True, it specifies that a new domain is created automatically and placed under the TOP domain whenever a new account in the Customer Service application is created. If the 'parent' field on the account form is populated and a new record is inserted, it creates that account as a subdomain of the parent. This property is particularly relevant in domain-separated environments, ensuring that new account records are properly organized within the domain hierarchy2.

Answer : D

Before using domain separation for Service Catalog items, the first step an administrator must perform is to activate the Service Catalog - Domain Separation plugin (com.glideapp.servicecatalog.domain_separation). This plugin enables domain separation within the Service Catalog, allowing for the separation of data, processes, and administrative tasks into logical groupings called domains1. By activating this plugin, the admin ensures that the Service Catalog is prepared to handle the complexities of a domain-separated environment, which is essential for maintaining data integrity and proper access controls across different domains21.

Answer : C

When an administrator working in a domain modifies a policy that exists in a higher domain or in the global domain, ServiceNow automatically creates a new record for that administrator's current domain and overrides the original policy. This ensures that the changes are specific to the current domain and do not affect the policies in the higher or global domains. This behavior is part of the domain separation feature, which allows different domains to have their own customized policies and configurations without impacting each other.

For more detailed information, you can refer to the following resources:

* ServiceNow Support Article on Domain Separation

* Developing Domain-Separated Applications

Answer : A

In ServiceNow, domain separation allows for hierarchical data visibility. Users in a parent domain can see data in their child domains, which is referred to as downstream visibility. This ensures that higher-level domains have access to the data of their subdomains, facilitating centralized management and oversight. However, users in child domains cannot see data in their parent domains (upstream) or sibling domains unless explicitly granted access.

* ServiceNow Domain Separation Documentation1

* ServiceNow Knowledge Base on Domain Separation2

Answer : C

In ServiceNow, the best practice for setting up User Criteria and Shared Knowledge Bases is to define them in the parent domain. This approach ensures that the knowledge bases are accessible to all relevant child domains, promoting efficient information sharing and management. When knowledge bases and user criteria are defined at the parent domain level, they inherit down to the child domains, allowing for centralized control while still supporting visibility across the domain hierarchy.

This practice aligns with the principles of domain separation, which is a key feature in ServiceNow for managing data and user access in a multi-tenant environment. By defining these elements in the parent domain, organizations can maintain a clear and organized structure that supports both separation and sharing of knowledge as needed.

For more detailed guidance on this topic, ServiceNow's official documentation provides insights on designing user criteria for knowledge bases, which can be found in their support portal. It is recommended to review these resources for a comprehensive understanding of the best practices in configuring user criteria and knowledge bases within ServiceNow.