ServiceNow Certified Implementation Specialist - Service Provide Exam Practice Test

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Total 45 questions
Question 1

Which represents the direction in the domain hierarchy in which can you see data?



Answer : A

In ServiceNow, domain separation allows for hierarchical data visibility. Users in a parent domain can see data in their child domains, which is referred to as downstream visibility. This ensures that higher-level domains have access to the data of their subdomains, facilitating centralized management and oversight. However, users in child domains cannot see data in their parent domains (upstream) or sibling domains unless explicitly granted access.


* ServiceNow Domain Separation Documentation1

* ServiceNow Knowledge Base on Domain Separation2

Question 2

The Default domain should be specifically used for which purposes?

Choose 2 answers



Answer : A, C

The Default domain in ServiceNow is specifically used for the following purposes:

1. Help identify integrations that are incorrectly creating global data: The Default domain can be used to track and identify any integrations that are mistakenly creating data in the global domain instead of the intended specific domain. This helps in maintaining data integrity and ensuring that data is correctly segregated.

2. Capture records with no domain on tables that should not have global data: The Default domain is also used to capture records that do not have a domain specified on tables where global data should not be present. This ensures that such records are not incorrectly placed in the global domain, maintaining the separation and security of data.

For more detailed information, you can refer to the following resources:

* ServiceNow Support Article on Domain Separation

* Developing Domain-Separated Applications


Question 3

What is the purpose of the Domain Separation Center?



Answer : D

The purpose of the Domain Separation Center in ServiceNow is to configure and review domain configuration audits for errors and warnings. This tool is essential for administrators to ensure that domain separation is correctly implemented and maintained. It helps in identifying and resolving any issues related to domain configurations, thereby maintaining the integrity and proper functioning of the domain-separated environment.


* ServiceNow Domain Separation - Basics

* ServiceNow Domain Separation - Advanced Concepts

Question 4

What is the mechanism for placing records in the Default domain?



Answer : B

In ServiceNow, the mechanism for placing records in the Default domain is primarily managed through the Domain Path. The Domain Path is a hierarchical structure that determines the domain in which a record resides. When a record is created, it is assigned a domain based on the domain path of the user or process creating the record. If no specific domain is assigned, the record defaults to the ''Default'' domain.

This mechanism ensures that records are correctly categorized and managed within the appropriate domain, maintaining the integrity of domain separation and data access controls.

For more detailed information, you can refer to the following resources:

* ServiceNow Domain Separation Documentation

* ServiceNow Knowledge Base Article


Question 5

To data separate a new table, add a field named:



Answer : B

To data separate a new table in ServiceNow, you should add a field named sys_domain with a reference to the Domain table. This approach leverages ServiceNow's domain separation capabilities, which allow for the segregation of data across different domains. By referencing the Domain table, you ensure that the new table can properly segregate data based on domain, maintaining data integrity and security.


* ServiceNow Domain Separation Documentation

* ServiceNow Knowledge Base Article

Question 6

Process Separation is also known as:



Answer : D

Process Separation in ServiceNow is also known as domain administration. This concept is part of the broader domain separation feature, which allows you to separate data, processes, and administrative tasks into logical groupings called domains. This is particularly useful for Managed Service Providers (MSPs) or large enterprises that need to manage multiple clients or departments within a single ServiceNow instance. Domain separation ensures that each domain can have its own set of data, processes, and administrative controls, providing a high level of customization and security.

For more detailed information, you can refer to the following resources:

* ServiceNow Support Article on Domain Separation

* Understanding Domain Separation in ServiceNow


Question 7

The system automatically sets which field when an administrator attempts to modify a policy, application, or module that belongs to another domain higher in the hierarchy?



Answer : D

When an administrator attempts to modify a policy, application, or module that belongs to another domain higher in the hierarchy, the system automatically sets the sys_domain_owner field. This field ensures that the ownership of the record is correctly attributed to the domain that originally created or owns the record, maintaining the integrity and separation of data across different domains.


* ServiceNow Domain Separation - Advanced Concepts and Configurations

* Understanding Domain Separation - Basics

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Total 45 questions