ServiceNow CIS-SAM Exam Practice Test Instant Access

Question 1

A user is notified their software install has been flagged for reclamation. The user declines approval.

What is the next step in the workflow?

ANothing; the workflow stops.

BThe user's manager must approve or decline the reclamation.

CThe reclamation candidate is removed from the candidate list.

DThe software is reclaimed since it was not in use the notification was only informational.

EA justification is requested and submitted to Change Management for approval.

Answer : C

Question 2

Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer's change policy requires that changes be requested with 5 days lead time.

How would you satisfy this requirement?

AUpdate the Risk Property for Insufficient lead time

BUpdate the Risk Assessment Matrix for Insufficient lead time

CUpdate the Calculate Risk UI Action

DUpdate the Risk Matrix for insufficient lead time

EUpdate the Risk Condition for Insufficient lead time

Answer : B

Question 3

What is used to identify and normalize software installed in an environment?

ASoftware Discovery Mode

BSoftware Installation Model

CSoftware Model

DSoftware Normalization Model

ESoftware Reconciliation Model

Answer : B

Question 4

What are the available actions associated with the Normalization Suggestions feature? (Choose two.)

AAccept -- updates the discovery model with suggested values

BReject -- ignores the suggestion. The next time the scheduled job is executed, it will not pick the same package or rule that was rejected previously

CSave -- allows you to save the suggestion to review again later

DIgnore -- ignores the suggestion. All fields are updated to read only until the next time the job is executed with the same package or rule that was ignored previously.

ECreate -- creates a discovery model with suggested values

Answer : B, C

Question 5

Which SAM role must be a trained ServiceNow administrator?

Asam_admin

Bsam_developer

Cdiscover_admin

Dentitlement_manager

Emodel_manager

Answer : A

Question 6

You have a contract that is getting ready to expire. What options do you have for handling this contract and remaining compliant? (Choose three.)

AReject

BExtend

CCancel

DActivate

EDelete

FRenew

Answer : A, C, D

Question 7

If a user requests three items from the software catalog at the same time, how many individual requests are created?

ANone; task records are created

D1 for each publisher

E1 for each product type

Answer : E

ServiceNow CIS-SAM ServiceNow Certified Implementation Specialist - Software Asset Management Professional Exam Practice Test