ServiceNow CIS-ITSM Certified Implementation Specialist - IT Service Management Exam Practice Test

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Total 172 questions
Question 1

From which table, is the Incident table extended?



Answer : D

Change Request [change_request]

Problem [problem]

Incident [incident]

Request [sc_request]

Request Item [sc_req_item]

Service Catalog Task [sc_task]

all extended from task


Question 2

Which of the following roles has the ability to create and manage user criteria for service catalogs?



Answer : B


Question 3

Which role has the ability to configure and manage incident Management properties?



Answer : A


Question 4

A problem record is the Parent to what record?



Answer : C


Question 5

What optional Incident table is extended from the Task table?



Answer : A


Question 6

Which Service Portfolio Management phase does a service belong to when it is in operational state?



Answer : A


Question 7

Which of these can be defined using step based fulfillment in Catalog Builder? Choose 2 answers



Answer : B, D


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Total 172 questions