ServiceNow CIS-ITSM Exam Practice Test Instant Access

Question 1

Which of the following can leverage user criteria for controling access?

Choose 2 answers

Acatalog variables

Bcatalog taxonomy

Ccalalog topics

Dcatalog items

Ecatalog categories

Answer : D, E

Question 2

Incidents are stored in what table?

AIncident [task_incident]

BIncident [incident]

CIncident [sn_incident]

DIncident [sn_task_incident]

Answer : B

Question 3

On an incident record, where are the fields that appear on the caller lookup select box defined?

AThe ref_ac_column attribute from the dictionary entry

BThe Caller lookup field on the [user] table

CThe ref_contributions attribute on the caller lookup form

DThe form design of the caller lookup form

Answer : A

Question 4

Which level are service commitments associated in the service portfolio taxonomy?

AOffering

BPortfolio

CNode

DService

Answer : A

Question 5

When modifying a Change Flow, a library is available of re-usable components for your flow. What are these components called?

AAttributes

BFlow actions

CFlow activities

DProperties

Answer : C

Question 6

Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?

ACatalog Items

BRecord Producers

CContent Items

DExecution Plans

Answer : B

Question 7

On the 'Create New" change landing page in Service Operations Workspace, what class label is displayed for the Emergency change model?

AUnauthorized

BDefault

CBreak/fix

DOut-of-the-box

Answer : C

ServiceNow CIS-ITSM Certified Implementation Specialist - IT Service Management Exam Practice Test