ServiceNow CIS-ITSM Exam Practice Test Instant Access

Question 1

Which of the following can leverage user criteria for controling access?

Choose 2 answers

Acatalog variables

Bcatalog taxonomy

Ccalalog topics

Dcatalog items

Ecatalog categories

Answer : D, E

Question 2

How are the relationships between services and offerings that are built in Service Porfolio Management transferred to the Configuration Management Database (CMDB)?

AOnly parent child (service:offering) relationships are automatically created in the CMDB

BAll CMDB relationships and dependencies are automatically created upon publishing the service and offerings

CIf the service is defined as a business service, the relationships and dependencies will be automatically in the CMDB

DAny required CMDB relationships and dependencies must be created manually

Answer : D

Question 3

Incidents are stored in what table?

AIncident [task_incident]

BIncident [incident]

CIncident [sn_incident]

DIncident [sn_task_incident]

Answer : B

Question 4

On an incident record, where are the fields that appear on the caller lookup select box defined?

AThe ref_ac_column attribute from the dictionary entry

BThe Caller lookup field on the [user] table

CThe ref_contributions attribute on the caller lookup form

DThe form design of the caller lookup form

Answer : A

Question 5

Which level are service commitments associated in the service portfolio taxonomy?

AOffering

BPortfolio

CNode

DService

Answer : A

Question 6

When modifying a Change Flow, a library is available of re-usable components for your flow. What are these components called?

AAttributes

BFlow actions

CFlow activities

DProperties

Answer : C

Question 7

Which of the following roles has the ability to create and manage user criteria for service catalogs?

Acatalog_criteria_admin

BCatalog_admin

Citil_admin

DcaIalog_criteria_manager

Ecatalog_manager

Answer : B

ServiceNow CIS-ITSM Certified Implementation Specialist - IT Service Management Exam Practice Test