ServiceNow CIS-HAM Exam Practice Test Instant Access

Question 1

During an audit, when is the Scanned Assets related list updated in the asset audit form?

AWhen the nightly scheduled job runs

BEach time scans are submitted from the app

CEvery time an item is scanned from the app

DEvery 15 minutes

EEvery hour

Answer : B

According to the ServiceNow Hardware Asset Management documentation, the Scanned Assets related list displays the assets that have been scanned using the ServiceNow Agent mobile app during an audit. The Scanned Assets related list is updated each time scans are submitted from the app, which can be done manually or automatically based on the app settings

Question 2

Which of these automatic restocking actions are available in baseline? (Choose two.)

ACreate a task assigned to stock room manager to contact procurement manager

BCreate a task assigned to the stock room manage to create a purchase order

CCreate a new asset from any returned inventory

DCreate a transfer order to restock from another stockroom

ECreate a transfer order to restock from a vendor

Answer : B, D

Question 3

What are the main purposes of transfer order line tasks? (Choose two.)

ATo help track service levels and the time frame needed to complete a transfer order

BTo move transfer order lines from one stage to another

CTo help track the total number of assets moved from one stockroom to another

DTo automate reordering of consumables as they are consumed by users

ETo move transfer orders from one stage to another

Answer : A, B

According to the ServiceNow Product Documentation on Transfer Orders1, transfer orders are records that define the movement of assets from one stockroom to another1.They can be used to replenish the stock of assets, fulfill asset requests, or relocate assets1.

According to the ServiceNow Product Documentation on Transfer Order Line Tasks2, transfer order line tasks are records that define the actions that need to be performed for each transfer order line2.A transfer order line is a record that defines the quantity and model of the assets that are being transferred1.

The main purposes of transfer order line tasks are2:

To help track service levels and the time frame needed to complete a transfer order: Transfer order line tasks have a due date and a state that indicate the progress and completion of the transfer order line. They also have a priority and an assignment group that determine the urgency and the responsibility of the transfer order line. These fields help users to monitor and manage the service levels and the time frame needed to complete a transfer order.

To move transfer order lines from one stage to another: Transfer order line tasks have a type that defines the action that needs to be performed for the transfer order line, such as pick, pack, ship, or receive. As transfer order line tasks are completed, the transfer order line moves from one stage to another, such as requested, in transit, or received. These stages reflect the status and location of the assets that are being transferred.

1: ServiceNow Product Documentation: Transfer Orders

2: ServiceNow Product Documentation: Transfer Order Line Tasks

Question 4

How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service?

ASelect Exclude from content service on the Normalization tab of the hardware model record

BClick the Exclude button on the hardware model record

CClick the Opt-out button on the hardware model record

DSelect Opt-out from content service on the Normalization tab of the hardware model record

Answer : A

To prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service, you need to select theExclude from content servicecheck box on theNormalizationtab of the hardware model record1.

The ServiceNow Content Service is a cloud-based service that provides normalized data for hardware and consumable models.It helps you to keep your model data consistent and up to date2.

The other options are not valid ways to exclude a hardware model from the content service. There is noExcludeorOpt-outbutton on the hardware model record.There is also noOpt-out from content servicecheck box on theNormalizationtab of the hardware model record.Reference:1:Work with hardware normalization2:ServiceNow Content Service