ServiceNow CIS-HAM Exam Practice Test Instant Access

Question 1

What core sets of data are required for effective IT asset management?

Choose 4 answers

AManufacturers

BLocations

CProjects

DUsers

EModels

FRelationships

Answer : A, B, D, E

According to the ServiceNow Hardware Asset Management documentation, the core sets of data required for effective IT asset management are:

* Manufacturers: The companies that produce the hardware assets, such as Dell, HP, Cisco, etc.

* Locations: The physical places where the hardware assets are stored or used, such as offices, data centers, warehouses, etc.

* Users: The people who own, use, or manage the hardware assets, such as employees, customers, vendors, etc.

* Models: The specific types or categories of hardware assets, such as laptops, servers, routers, etc.

Question 2

Taxes paid at the time of purchase are what type of cost?

AOriginal Cost

BOperating Expense

COperating Cost

DCapital Expense

Answer : A

According to the ServiceNow Hardware Asset Management documentation, original cost is the amount paid to acquire an asset, including any taxes, fees, shipping, installation, or other expenses directly related to the purchase. Original cost is used to calculate depreciation and amortization of an asset over its useful life. The other options are not the type of cost that taxes paid at the time of purchase are. Operating expense, operating cost, and capital expense are different ways of classifying the costs of using and maintaining an asset after it is purchased.

Question 3

When creating a stock rule that replenishes from a vendor, what is a primary requirement for the warehouse stockroom? Choose 2 answers

AThe stockroom must have an assigned manager

BThe stockroom manager must have a valid email address

CThe stockroom must have an assignment group

DThe stockroom manager must have a valid time zone

EThe stockroom manager must have a valid mobile phone

Answer : A, B

According to the ServiceNow Hardware Asset Management documentation, a stockroom is a location where assets are stored and managed. A stockroom must have an assigned manager who is responsible for overseeing the stockroom operations and inventory. The stockroom manager must have a valid email address to receive notifications and alerts related to the stockroom, such as low stock levels, stock transfers, and stock orders. The other options are not primary requirements for the warehouse stockroom. The stockroom does not need to have an assignment group, a valid time zone, or a valid mobile phone.

Question 4

What functionality enables you to automatically create asset records from information provided by your vendor while your assets are still in transit?

AAdvanced Delivery Notification (ADN)

BAdvanced Shipment Notification (ASN)

CAutomatic Shipment Notification (ASN)

DAutomatic Asset Notification (AAN)

EAdvanced Vendor Notification (AVN)

Answer : B

According to the ServiceNow Hardware Asset Management documentation, an advanced shipment notification (ASN) is a document that provides detailed information about a pending delivery. The purpose of an ASN is to notify the customer when shipping occurs and provide physical characteristics about the shipment so the customer can be prepared to accept delivery. You can use ASNs to automatically create asset records in ServiceNow Hardware Asset Management by importing the data from the ASN document.

Question 5

What prevents two asset managers from transferring the same asset at the same time?

AA stockroom rule

BA business rule

CA stock rule

DA transfer rule

Answer : B

According to the ServiceNow Hardware Asset Management documentation, a business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. Business rules can be used to enforce data consistency and integrity, such as preventing duplicate transfers of the same asset. The other options are not valid terms in ServiceNow Hardware Asset Management.

Question 6

What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)

AReduces manual intervention

BReduces field agent training

CIncreases data accuracy

DReduces process cost

EIncreases speed of updates

Answer : A, C

Deploying asset tasks during the retirement of an asset means using the ServiceNow Enterprise Asset Workflow Automation feature, which automates the end-of-life procedures for assets that are no longer needed or functional1.

This feature allows you to flag assets as retired pending disposal, triggering a workflow that verifies the asset condition, determines the disposal method, and saves the disposal certificates1.

The two primary benefits of deploying asset tasks during the retirement of an asset are:

Reduces manual intervention: By automating the retirement process, you can eliminate the need for manual data entry, human errors, and delays.You can also ensure compliance with policies and regulations by following a standardized procedure12.