ServiceNow Certified Implementation Specialist - Field Service Management Exam Practice Test

Which operational role can view the calendars of team members to check availability, view the skill distribution, and create or edit skills of team members?

In the Auto-Assignment Confirmation pop up window, what is the category of a previously assigned task which was unassigned, but, then, could not be assigned to any agent?

Where can you disable the accept or reject task option if business process dictates that field agents should not have the ability to accept or reject tasks?

As it pertains to time recording, what allows field agents to record beyond the standard 40 hours of time per week?

When defining a maintenance schedule, what type of trigger would you use for work to be performed based on time and count?

As it pertains to time recording, FSM Rate Card Task Work (Billable) and FSM Rate Card Task Work OT (Billable), are examples of what?

Task filters, task ordering rules, and un-assignment constraints are key components of which feature?