ServiceNow CIS-FSM Exam Practice Test Instant Access

Question 1

Dependencies can only be set for work order tasks in which state?

AApproved

BDraft

CWaiting Approval

DQualified

Answer : B

Question 2

How are dispatch groups filtered in the lookup?

ABy Manager

BBy Group type

CBy Group members

DBy Location coverage

Answer : A

Question 3

Users can be assigned work order tasks and edit these records if they: (Choose two.)

ABelong to the Dispatch Group the task is assigned to

BAre assigned the wm_edit role

CAre assigned the wm_agent role

DBelong to the Assignment Group the task is assigned to

Answer : A, D

Question 4

How do you prevent a task which has been rejected by an agent from being dynamically assigned to the same agent in the next 24 hours?

AConfigure custom assignment rules

BConfigure the rejected technician duration system property

CConfigure unassignment constraints for dynamic scheduling

DConfigure agent task rejection preferences

Answer : B

Question 5

Assuming task-driven process lifecycle is enabled, how many work order tasks are required for a work order request?

AAt least one task

BNone are required

CAt least two tasks

DAt least three tasks

Answer : A

Question 6

What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

AConstraints are overridden and the task is assigned

BThe task is returned to the pending dispatch state

CThe task is set to the unassigned state

DConstraints are presented to dispatcher for override confirmation

Answer : B

Question 7

What is used to estimate distance and time to determine the best route for an agent if Google Maps API is not configured?

AManual calculations

BPre-defined routes

CStraight line estimates

DIt cannot be estimated

Answer : C

ServiceNow CIS-FSM ServiceNow Certified Implementation Specialist - Field Service Management Exam Practice Test