ServiceNow CIS-FSM ServiceNow Certified Implementation Specialist - Field Service Management Exam Practice Test

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Total 86 questions
Question 1

Which operational role is responsible for managing field agent skills?



Answer : D


Question 2

What can customers use on the service portal to view and select available service windows?



Answer : C


Question 3

What controls the visibility of the 'Optimize route' option in the more actions menu in the agent card on dispatcher workspace?



Answer : A


Question 4

Which operational role can view the calendars of team members to check availability, view the skill distribution, and create or edit skills of team members?



Answer : D


Question 5

Assuming the reserve parts in agent stockroom configuration option is enabled, when sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if:



Answer : C


Question 6

Which mobile application does field service use?



Answer : A


Question 7

Transfer order line tasks are used to move which type of record through the asset shipment and drop-off transfer process?



Answer : D


Page:    1 / 14   
Total 86 questions