SDI SD0-101 SDI Exam Practice Test Instant Access

Question 1

What is the difference between a desktop system and a server?

AA server is used only for emails, a desktop system can be used by many people

BA desktop system is a single user system, a server is used by many users

CA server has a short life-expectancy, a desktop system has a long life-expectancy

DA desktop system is a two-person workstation, a server is for one person only

Answer : B

Question 2

What is a VPN?

AA public virtual network for safe multi-user access

BA private virtual network for safe remote user access

CA public network for safe network access for users

DA private network for individual virtual users

Answer : B

Question 3

Which of these options best describes a router?

AA device that connects sub-networks together

BA device that connects one or more hubs

CA device that connects one or more networks

DA device that connects one or more network switches

Answer : A

Question 4

A central connecting device that joins communication lines together, often in a star

configuration, is a description of what component of a network?

AThe router (or gateway)

BThe central processor unit (or CPU)

CThe hub (or switch)

DThe cables (or wiring)

Answer : C

Question 5

Why might a Service Desk use Instant Messaging?

ATo facilitate an immediate response from users

BTo deliver a high first contact resolution rate to users

CTo help users with simple issues that dont need to be logged

DTo remove the need to speak directly to users

Answer : A

Question 6

Which option is a responsibility of an SDA in the Security Management Process?

AGiving out new passwords

BDocumenting the root cause of a password problem

CDeciding on the access levels given to users

DEnforcing the IT security policy

Answer : D

Question 7

Which of the options best describes the importance of security policies?

AThey protect the company and user from authorised access

BThey protect data integrity and corporate assets

CThey confirm the identity of users and control password resets

DThey limit users access to the Service Desk

Answer : B

SDI SD0-101 Service Desk Analyst Qualification SDI Exam Practice Test