SDI SD0-101 SDI Exam Practice Test Instant Access

Question 1

Your have recently been allowed to use Instant Messaging as another form of support for your

user-base. What is the key disadvantage of this method of support?

AIt can become too informal

BIt does not track activity

CIt requires a spellchecker

DIt automatically creates emoticons

Answer : B

Question 2

Legal compliance has been stressed by your security manager as a requirement for the entire

organisation. Which of these options is the best example of how legal compliance assists an

organization to work securely?

AIt creates a feeling of security for new starters

BIt helps to keep the assets of the organisation safe

CIt protects the moral integrity of the team

DIt alleviates the need for CCTV in the office environment

Answer : B

Question 3

You are aware of a breach of the IT security policy by a colleague; which of these options is the

most important reason for reporting this to the organisation?

AIt will limit the damage to the organisation and the user

BIt will ensure that the appropriate policy is observed and followed

CIt is essential for audit compliance

DIt will improve your career advancement

Answer : A

Question 4

Which process is responsible for the protection of user names and personal data?

AIncident Management

BSecurity Management

CHuman Resource Management

DQuality Assurance

Answer : B

Question 5

Which of these options would typically be included in a Security policy?

ARules concerning the visibility of Identity badges

BRequirements concerning the location of access devices

CRegulations regarding dress code in the workplace

DPenalty definitions for failure to comply with various requirements

Answer : A

Question 6

Which option describes the most important reason for having a process in place for the effective

capture and re-use of useful and relevant knowledge?

AIt ensures that all Incidents are resolvable at the first point of contact

BIt ensures that SDAs have access to the knowledge they require

CIt ensures that the Service Desk is the highest profile IT team

DIt ensures that the SDA is responsible for all knowledge content

Answer : B

Question 7

Which of these options best describes the primary purpose of Knowledge Management?

AIt improves efficiency by reducing the need to rediscover knowledge

BIt ensures that there is a large volume of technical information available

CIt ensures that Incident records contain meaningful resolution information

DIt provides workaround solutions for routine Incidents

Answer : A

SDI SD0-101 Service Desk Analyst Qualification SDI Exam Practice Test