SAP C_C4H56I_34 Exam Practice Test Instant Access

Question 1

Which of the following actions can a Service Agent execute from the case "More Action" button? Note: There are 3 correct answers to this question.

ADelete

BSummary

CMark as unread

DHandover

EEscalate

Answer : B, C, E

Question 2

Which configuration can you use to trigger a warning message based on custom logic?

ACreate an autoflow

BCreate a determination

CCreate a validation

DCreate a page layout

Answer : C

Question 3

Which actions could you take to control the reaction times of a case? Note: There are 3 correct answers to this question.

AChange the priority.

BAssign a territory to the case.

CAssign a different team to the case.

DAdjust the SLA.

EEscalate the case.

Answer : A, D, E

Question 4

You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

AAccess to the Case app is NOT enabled for the business user.

BAccess rights are directly assigned to the business user.

CThe employee is not assigned to the correct business role.

DAccess rights for cases are limited to read access.

Answer : C

Question 5

Which tool can you use to rename the cases facet?

AAdaptation tool

BWorkflow with action type field update

CLanguage adaptation tool

DPage layout

Answer : C

Question 6

Which of the following configuration activities are part of SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

AMaintain case types

BSet scoping attributes

CSet up deals

DSet up Agent Desktop

Answer : A, B

Question 7

You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

AMake sure that each organizational unit can have only one function at a time.

BAssign an employee to several organizational units.

CUse the Reporting Line function for selection.

DMake sure an organizational node can only be set up with a replication process from the back end.

Answer : B

SAP C_C4H56I_34 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Exam Practice Test