SAP C_C4H56I_34 Exam Practice Test Instant Access

Question 1

Which of the following blocks are available in the validation editor? Note: There are 2 correct

answers to this question.

AWorkflow

BMessage

CAction

DCondition

Answer : C, D

Question 2

What information can be maintained in the Related Objects facet of a case? Note: There are 3

correct answers to this question.

ARegistered products

BInstalled bases

CInstallation points

DRegistered products and installed bases related to the account only

EProducts

Answer : A, B, C

Question 3

How can service agents create cases? Note: There are 2 correct answers to this question.

AIn Agent Desktop, click the Create button (+) and select Case.

BIn the Account General facet, Create button (+) and select Case.

CIn the Related Service Object facet of registered products, Create button (+) and select Case.

DIn the case worklist, Create button (+) and select Case.

Answer : B, C

Question 4

What can the categories in the service catalogue be used for? Note: There are 3 correct answers to this question.

ATo control the validity of the service catalogue

BService level determination

CA filter option for the case summary

DBusiness role assignment

ECase responsibility determination

Answer : A, C, E

Question 5

What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

ADefine case types and assign responsible teams and employees.

BSet up rule(s) for case routing to employees.

CSet up rule(s) for case routing to teams.

DSet up rules with BRF+.

Answer : B, C

Question 6

What are the prerequisites for integrating external systems into Agent Desktop? Note: There are 2 correct answers to this question.

ASAP Event Mesh

BMachine learning

CSAP Build Apps

DSAP Cloud Integration

Answer : C, D

Question 7

How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.

AAdd or remove statuses in the existing status schema.

BCreate a new version of a status schema.

CCopy an existing status schema.

DChange the existing status schema.

Answer : A, B

SAP C_C4H56I_34 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Exam Practice Test