SAP C_C4H51_2405 Exam Practice Test Instant Access

Question 1

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

AService category

BEmployee

CAccount

DOrganization

ETerritory

Answer : B, D, E

Question 2

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

AReporting purposes

BDetermining service level assignments

CDetermining responsibility for tickets

DDetermining fine-tuning settings

EControlling validity of the service catalog

Answer : A, B, C

Question 3

Which of the following apply to time recording? Note: There are 3 correct answers to this question.

AAutomatic time recording can be done by choosing 'Start recording' and 'Stop recording'.

BTime sheets can be submitted for approval.

CYou can activate Microsoft Outlook integration for time recording.

DCode list restrictions are not possible for the Time Type field.

ETime recording can be done without assignment to a ticket.

Answer : B, C, E

Question 4

You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?

Note: There are 2 correct answers to this question.

AThe determination rules have been configured, but not activated.

BSLAS are not configured in fine-tuning.

CA workflow rule was not scheduled to trigger the determination.

DSLAs are not activated in project scoping.

Answer : A, D

Question 5

Which of the following elements can you configure for the object ticket using the fine-tuning function?

ATicket routing

BMilestones

CSkills

DParties involved

Answer : B, D

Question 6

Which tool should you use to rename the Tickets facet?

ALanguage Adaptation tool

BWorkflow with a Field Update action type

CPage Layout tool

DAdaptation tool

Answer : A

Question 7

Which object can be used in workflow definition and assigned to organizational structures?

AEmployee

BBusiness user

CBusiness role

DJob definition

Answer : D

SAP C_C4H51_2405 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Exam Practice Test