SAP C_C4H51_2405 Exam Practice Test Instant Access

Question 1

Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

ASales contract

BMaintenance plan

CCustom fields

DPriority

Answer : B, D

Question 2

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

ARouting rules can be applied to warranties.

BThe agent is prompted to upsell a warranty to the customer.

CWhen an agent creates a ticket with a registered product, the warranty is automatically determined.

DThe system can be set up so that certain incident categories are not covered.

Answer : C, D

Question 3

Which of the following objects can you assign to an installed base? Note: There are 2 correct answers to this question.

ASkills

BMeasurements

CRegistered products

DService contracts

Answer : B, C

Question 4

Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

AActivate Service Contract Management in scoping

BActivate Create Contracts in the Detail view

CUse fine-tuning to manage the numeric range for contracts

DUse fine-tuning to activate Service Contract Management

Answer : A, D

Question 5

In the ticket, no warranty is determined for a registered product. What might be the cause?

Note: There are 2 correct answers to this question.

AThe registered product is not assigned to an installed base.

BThe warranty is not assigned to an installed base.

CThe warranty is not assigned to a registered product.

DThe warranty is expired.

Answer : A, C

Question 6

Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

ABusiness role

BTerritories

CMeasurement and reading

DEmployee

Answer : A, B

Question 7

Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

AData Workbench

BWorkflow rules

CMass Change Account Data

DManual migration

Answer : A, C

SAP C_C4H51_2405 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Exam Practice Test