SAP C_C4H51_2405 Exam Practice Test Instant Access

Question 1

Which object can you assign to a ticket template when you are using maintenance plans?

AService category

BReference date

CMaintenance plan condition

DRegistered product

Answer : A

Question 2

Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

AYou can link multiple tickets to a customer hierarchy using the Grouping feature.

BYou can change the status of multiple sub-tickets from the main ticket.

CChanging the customer in the main ticket updates the customers in the related sub-tickets.

DOpening the main ticket allows you to see all the connected sub-tickets.

Answer : B, D

Question 3

You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

AAbsolute, counter-based

BAlternating, time and counter-based

COne time - no condition, time and counter-based

DOne time, time and counter-based

Answer : B

Question 4

You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

AMaintain the fine-tuning activity for contracts.

BMaintain a reference date in the contract.

CCreate a workflow rule.

DSelect the relevant scoping ques-tion.

Answer : C

Question 5

Which element do you need to maintain to use maintenance plans?

AScoping

BFine-tuning

CCondition attribute

DInstalled base

Answer : D

Question 6

What can you use to create tickets based on conditions?

AThe Ticket Creation action in the Tickets work center

BMaintenance plan

CActivity planner

DWorkflow rule of type Action

Answer : D

Question 7

Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2 correct answers to this question.

AOrganization

BService level

CTicket type

DCategory

Answer : B, C

SAP C_C4H51_2405 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Exam Practice Test