Salesforce Slack Administrator Exam Practice Test Instant Access

Question 1

You're a Workspace Owner at Acme Inc. You notice that the #help-benefits channel receives a large number of off-topic requests related to payroll. This creates noise and confusion in the channel.

In which two ways can you help address this issue?

Choose 2 answers

AWork with the benefits team to help them respond to each individual payroll-related request with a gentle reminder that this channel is for benefits questions only.

BWork with the benefits team to set a dear channel topic, and pin a post that includes the scope of requests/questions that belong in #help-benefits.

CUse the share feature in Slack to notify the payroll team of each request that has been posted in the #help-benefits channel via direct message (DM).

DEncourage channel owner(s) from the benefits team to add members of the payroll team to help benefits to respond to each payroll request.

EEncourage the payroll team to create their own public #help channel in Slack so employees have a place to go with their questions and requests.

Answer : B, E

Question 2

As the Org Admin of a large corporation you've recently received an influx of requests from external people your org is connected with via Slack Connect to obtain information you need to resolve these requests, you navigate to the External People Management dashboard.

Which TWO actions can you take within this dashboard7

Choose 2 answers

ARemove external members from slack Connect channels when they were invited with 'Can only post' permissions

BRemove external members from Slack Connect channels when they were invited with 'Can post & invite'' permissions

Cview all Slack Connect invitations

DApprove or deny Slack Connect requests

Eview all external people connected to your org and the slack connect channels they belong to

Answer : C, E

Question 3

Your organization would like to maintain their Bring Your Own Device (BYOD) policy on Slack's Enterprise Grid plan and have not yet decided on an Enterprise Mobility Management (EMM) provider.

As an IT manager you understand that Slack has a number of out-of-the-box features that can help manage how mobile devices are used without enabling EMM

Which two features are included in Slack's native mobile controls on the Enterprise Grid?

(Select the TWO best answers.)

ABlock file downloads and copying on mobile devices.

BDomain allow list to limit mobile access to corporate workspaces only

CRemotely erase data In the case of stolen mobile devices.

Didentity provider (idP) group management for mobile devices.

EJailbreak or root detection for mobile devices.

Answer : A, E

Question 4

You provide channel strategy recommendations to your organization and want to ensure the right level of information visibility. In which situation would a private channel best suit the needs of the teams involved?

AA team of human resources members and hiring team members need to have an ongoing discussion regarding an open role, including discussion of rote requirements, compensation, and candidate information.

BA team within your organization has announced that they're kicking off a new project and will need a channel to collaborate.

CA cross functional team would like to explore new ideas for providing customer value on a new product line.

DYour organization is globally distributed and would Iike to create a channel specific to events occurring at your organizations headquarters location.

Answer : A

Question 5

You re an Org Admin at a company that recently rolled out Enterprise Mobility Management (EMM) to its employees. It has been a few days since you activated EMM, and you start receiving reports that users are being signed out of Slack unexpectedly.

What is the most likely cause of the sign out?

AThe users need to update their device operating systems.

BThe members did not set up EMM within the 72 hour window.

CEMM requires users to sign in every 72 hours to ensure compliance

DWhen activating EMM, you did not enable Keep users signed in

Answer : B

Question 6

In which scenario would the Clips feature be the most useful to support asynchronous work?

(Select the best answer.)

AA service representative is troubleshooting a time-sensitive issue in channel with their tier support team.

Bproject manager is showing their work to the rest of their project team and asking for feedback before the end of the week.

CA manager schedules time to thoroughly review a product release with their team.

DA manager is actively brainstorming with the leadership team on new department initiatives.

Answer : B

Question 7

Your organization's Head of Customer Service is looking for ways to better support internal collaboration between service agents when working through high-priority customer tickets. There is a dedicated Customer Service workspace and service agents frequently need to schedule meetings to troubleshoot tickets internally in real-time. This increases the time to ticket resolution.

As a Workspace Admin, what recommendation should you provide to the Head of Customer Service to help service agents collaborate more efficiently in Slack ad reduce meetings?

(Select the best answer.)

AEnable service agents to create a new channel for each high-priority customer ticket and us emoji reactions to expedite responses.

BEncourage service agents to use Huddles when troubleshooting high-priority customer tickets

CEnable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.

DAdvise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

Answer : B

Salesforce Slack Administrator Salesforce Certified Slack Administrator Exam Practice Test