Salesforce Communications Cloud Exam Practice Test Instant Access

Question 1

United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

ABundle the similar product together to reduce the volume

BMake use of object types and attributes to better handle scalability using EPC functionality.

CRationalize the product catalog by identifying duplicates and legacy products that can be removed

DMark the orderable flag on the legacy system to false so that they cannot be used.

Answer : B, C

Question 2

Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

ADesign and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

BUse the integration procedure to manage the various task that technician need to undertake

CUse data raptor to assist with integration and introduce several manual task into the flow.

DUse call out to fully automate the flow so that no manual steps are required

Answer : A

Question 3

UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?

ATo identify the risk of hitting governor limit with the production load

BTo identify the data error that was not surfaced during testing with subset of data

CTo identify the metadata related error not previously seen with a subset of data

DTo understand how long, the data load in production should take

Answer : A, B

Question 4

UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.

What two action a consultant shall recommend once the load is completed in production?

AAnalyze and resolve any errors that were encountered and perform additional data load for any failed records

BValidate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness

CInform the business that data migration is completed and errors resolved in development

DRaise support case to retrieve a data load report to summarize the data load.

Answer : A, B

Question 5

UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

ACustom API via lightening Out

BDigital commerce SDK

CDigital Commerce API

DCart Based API using Omni Out

Answer : B, C

Question 6

Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

AModel the router technical product and decompose it from the business internet offer.

BModel the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule

CModel the router as an attribute of the business internet offer with a default value of 'included'

DModel the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

Answer : A

Question 7

ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

AMigrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.

BDo not migrate legacy assets and leverage external objects within salesforce to access them

CCoordinate migration readiness across regions and execute migration all at once to ensure consistency

DMigrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.

Answer : A

Salesforce Communications Cloud Accredited Professional (AP) Exam Practice Test