Salesforce Communications Cloud Exam Practice Test Instant Access

Question 1

ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.

Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

AIntegrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.

BCreate a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.

CExport the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.

DIntegrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.

Answer : A

Question 2

ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.

AConfigure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.

BEnhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record

CConfigure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record

DConfigure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record

Answer : D

Question 3

Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

AWhich of the products are inactive?

BAre there customer specific offerings?

CCan we rationalize products to a smaller number?

DWhich of the provided products are still actively sold?

Answer : B

Question 4

A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

AAdd the delivery zip code customer field as a header in the pricing calculation matrix

BConfigure the tax rate in the price plan and it will be added automatically when added to the cart.

CWrite a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix

DAdd a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix

Answer : A

If requirement is to have static calculation, then use Hook implementation

If requirement is to have dynamic calculation based on custom fields then use ATB mechanism along with changes in hook to pass custom fields into ATB input map. In this case there is no need to have custom calculations.

Question 5

Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

AThere is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance

BMigrating millions of records will cause Order Management to fail during processing due to large volume

CMigrating millions of records may reduce query performance due to large data volumes

DThis would require migrating all products sold within last 5 years, including those that are no longer sold.

EMigrating Assets instead of orders would provide more business Value.

Answer : B, D

Question 6

The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

ADesign for one callout each request and cache the identifier in memory

BDesign integration procedure that makes both request and returns the result to order Management.

CUse Data raptor technology to make the request and return the response to order management

DDesign for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line

Answer : C, D

Question 7

Has commercial attribute called ''access Type'' on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the ''access type'' value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?

AM:M

BM:1

C1:M

D1:1

Answer : C

Salesforce Communications Cloud Accredited Professional (AP) Exam Practice Test