Salesforce Communications Cloud Exam Practice Test Instant Access

Question 1

A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

ASince the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well

BModeling children with large cardinalities can result in processing inefficiencies for MACD operations.

CProduct Model use hierarchical modeling which is natively supports EPC

DProduct model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.

EThis type of modeling is not supported in EPC and modular should follow a flat modelling technique.

Answer : B, C, D

Question 2

Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

ADesign and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

BUse the integration procedure to manage the various task that technician need to undertake

CUse data raptor to assist with integration and introduce several manual task into the flow.

DUse call out to fully automate the flow so that no manual steps are required

Answer : A

Question 3

UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?

ATo identify the risk of hitting governor limit with the production load

BTo identify the data error that was not surfaced during testing with subset of data

CTo identify the metadata related error not previously seen with a subset of data

DTo understand how long, the data load in production should take

Answer : A, B

Question 4

UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.

What two action a consultant shall recommend once the load is completed in production?

AAnalyze and resolve any errors that were encountered and perform additional data load for any failed records

BValidate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness

CInform the business that data migration is completed and errors resolved in development

DRaise support case to retrieve a data load report to summarize the data load.

Answer : A, B

Question 5

UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

ACustom API via lightening Out

BDigital commerce SDK

CDigital Commerce API

DCart Based API using Omni Out

Answer : B, C

Question 6

A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

ACreating a new customer field on price list Entry and populating it with the trigger that was created before changing the price

BUse the versioning feature and comparing the prices for the version product after having enabled the feature

CUse EPC project feature checking the changes done for the defaulted project after having enable the feature

DUse price list history checking the changes done after having enabled the track field history on the Price list entry object

Answer : C

Question 7

Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.

The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

AWhat data and from which system will be migrated

BWho will be the main point of contact for migration

CWhat tools and databases will be used to perform the migration

DWhat will be the overall cost for migration?

EWhat is the quality, structure and frequency of the data migration?

Answer : A, C, E

Salesforce Communications Cloud Accredited Professional (AP) Exam Practice Test