Salesforce Certified Associate Exam Practice Test

A Salesforce associate vwants vto learn more about converting Leads to Contacts. They enjoy learning in an asynchronous, gamified way.

Which resource should they use?

Get Cloudy Consulting gets 90% of its leads from trade shows. Sales reps create many lead records during these events, but they often forget to change the Lead Source field to Trade Show*.

What approach would improve data integrity for the Lead Source field'

An organization wants to implement Salesforce into its business model. The requirements include:

* Operations management

* Program management

* Grantmaking

* Fundraising

* Marketing

* Engagement

Which cloud is preconfigured to handle all of these requirements7

Get Cloudy Consulting wants to group its contacts by Region. On most records, this text field is blank or misspelled.

Which action is recommended to ensure there is correct data for this field?

A Salesforce user at Get Cloudy Consulting informs the company's Salesforce associate they have moved to another department in the organization and no longer need access to Salesforce.

How should the associate change the user's access?

A Salesforce associate wants to learn more about an app to see if it would be a good fir for a business need, but they are not a system administrator.

Where can they learn more about the app?

Sales reps at Get Cloudy Consulting want to see a visual representation of their emails and phone calls with a contact.

Which contact record component must be present so users can see this?