Salesforce Sales Cloud Consultant Exam Practice Test Instant Access

Question 1

During end-to-end testing, users report that a key business process is missing a step.

What should a consultant do first to resolve the issue?

AWork with key stakeholders to determine if a change to the requirements is necessary to go-live,

BRevise the test scripts and ask users to repeat the testing.

CChange the solution to meet the needs of the users and update the training materials.

Answer : A

When a missing step is identified during testing, the first step is to engage with key stakeholders to assess the impact and determine if modifying the requirements is essential before going live. This approach ensures that all parties understand the implications and can make informed decisions about project scope, timeline, and deliverables. Salesforce best practices recommend verifying requirement changes with stakeholders to avoid misalignment with business goals and expectations.

Question 2

Cloud Kicks (CK) has customers who are often involved with more than one company. CK wants to track these contacts on associated accounts without creating duplicate Contact records.

What should a consultant consider when enabling the Set Up Contacts to Multiple Accounts feature?

ACreate a junction object to link Accounts and Contacts.

BDesignate a default account as the Contact's primary account.

CAdd account relationships from the Contact record.

Answer : B

When enabling the Contacts to Multiple Accounts feature, Salesforce requires a primary account designation for each Contact. This primary account is typically the one with which the Contact has the closest or most significant relationship. The feature then allows the Contact to be associated with multiple additional accounts without creating duplicate Contact records, maintaining a clear record hierarchy and relationship view.

Question 3

Predefined groups of sales reps work collaboratively on Accounts in the Cloud Kicks (CK) sales model. Each group is also responsible for specific accounts. CK has organization-wide default access set to Public Read/Write for Accounts. CK discovered this caused issues with data quality where reps edited accounts outside their scope of responsibility. CK wants to allow reps to view any account, but restrict editing to only reps who are responsible for those specific accounts.

Which step should a consultant recommend to allow reps to continue to collaborate while eliminating incorrect edits?

ACreate an Account sharing rule to grant Read/Write access to all accounts.

BChange Account organization-wide defaults to Public/Read-Only.

CChange Account organization-wide defaults to Private.

Answer : B

To restrict edits to only those responsible for specific Accounts while still allowing visibility to all, changing the organization-wide defaults to Public Read-Only is recommended. This setting enables all users to view Accounts but restricts editing capabilities. Subsequently, CK can grant additional Read/Write access to specific groups or users through Account Teams or sharing rules based on responsibility.

Salesforce best practices suggest adjusting organization-wide defaults to align with the least privilege principle, which enhances data integrity by limiting access to only what is necessary.

Question 4

Universal Containers (UC) notices a large increase in leads created overnight which exceed the daily limits. Upon examination, the leads appear to

be created by bots. UC uses a standard Web-to-Lead form without safeguards in place to limit spam on forms.

What should the consultant recommend as the first line of defense before republishing the form?

AUse a custom Web-to-Lead alternative with built-in protection.

BUse an AppExchange package with custom Web-to-Lead handling.

CSelect Require reCAPTCHA Verification in Web-to-Lead settings.

Answer : C

The first line of defense against spam bots in Web-to-Lead forms is enabling reCAPTCHA. Salesforce provides a built-in option for reCAPTCHA verification, which helps prevent automated submissions by requiring users to complete a reCAPTCHA challenge before submitting the form. This is a quick and effective solution for reducing spam without the need for custom coding or third-party solutions.

Question 5

Cloud Kicks (CK) recently implemented Einstein Opportunity Scoring in its production org. CK is using the Amount field in its Opportunity Scoring model.

What will a user without access to the Amount field on the Opportunity object observe?

AThe Amount field will display an error in the contributing factors section.

BThe Opportunity Score field and the Amount field will be hidden for that user.

CThe Amount field will be hidden from the contributing factors section.

Answer : C

In Einstein Opportunity Scoring, if a user lacks access to a field (such as the Amount field) that is used as a contributing factor, that field is omitted from the scoring details that the user sees. Salesforce respects field-level security settings, so users without permission to view certain fields will not see those fields in the contributing factors section. Instead, the scoring model will still display, but without the restricted fields in the breakdown of contributing factors.

Question 6

The admin at Universal Containers has been getting complaints from sales reps about duplicate leads within Sales Cloud. The admin has already set up a Matching Rule for Leads.

What should the consultant recommend to resolve the issue?

AChange the criteria for the standard Lead Matching Rule.

BConfirm the standard Lead Matching Rule is deactivated.

CConfirm the custom Lead Matching Rule is activated.

Answer : C

When dealing with duplicate leads, even if a standard Matching Rule is in place, it may not be sufficient if specific custom criteria are needed for identifying duplicates. In Salesforce, it's possible to create custom Matching Rules that use criteria tailored to the business's unique data requirements. Activating a custom Lead Matching Rule ensures that leads are matched based on those specific attributes, which can be more effective at identifying duplicates than the standard rule alone. The consultant should verify that the custom rule is active so it can be used to enforce lead uniqueness.

For details on Matching Rules, see Salesforce's documentation on Setting Up Matching Rules.

Question 7

Universal Containers uses Sales Territories and is working with a consultant to reassign Accounts into new territories.

Which attribute of Sales Territories should the consultant consider when developing the new territory model?

AThe system administrator profile is required to run territory planning reports.

BA model must be activated in order to view reassigned accounts.

CAll Account assignment rules should be run when the model state is set to Planning.

Answer : B

In Salesforce Sales Cloud, when working with Sales Territories, a territory model must be activated to view any reassigned accounts. This is because only an active territory model applies the defined territory account assignment rules to assign accounts. While a model is in the Planning state, it allows for setting up and testing, but changes are not applied to live data. Activation finalizes the model and makes the assignments visible and enforceable. This ensures that accounts are correctly reassigned based on the updated rules in the territory model.

For further information, refer to Salesforce documentation on Activating Territory Models.

Salesforce Sales Cloud Consultant Salesforce Certified Sales Cloud Consultant Exam Practice Test