Salesforce Marketing Cloud Advanced Cross Channel Accredited Professional (AP-214) Exam Practice Test

Answer : B

Answer : B

Understanding Topic Profiles:

Topic profiles are the core of social listening in Social Studio. They define the keywords, social accounts, and other criteria used to capture relevant social media mentions.

Admin Settings as the Central Hub:

Admin settings in Social Studio are the central location for managing overall account configurations, user permissions, and, importantly, topic profiles.

Detailed Steps:

Access Admin Settings: In Social Studio, you'll click on your profile avatar in the top right corner and then select 'Admin'.

Topic Profiles Section: Within the Admin panel, you'll find a dedicated section for 'Topic Profiles.'

Create/Edit Topic Profiles: This is where you can create new topic profiles or edit existing ones. You'll define keywords, include/exclude terms, specify languages, locations, media types, and link social accounts.

Why Other Options Are Incorrect:

A . Social Studio Automate: Social Studio Automate is used for automating actions based on rules (e.g., automatically routing posts to different teams, adding classifications). It's not where you create the foundation of social listening (topic profiles).

C . Workspace Settings: Workspace settings manage collaboration and workflow within a specific workspace. While you might use topic profiles within a workspace, you don't create them there.

D . Social Studio Engage: Engage is for viewing and interacting with social media content that has already been captured based on your topic profiles. You don't create topic profiles in Engage.

In Summary:

Topic profiles, the foundation of social listening in Social Studio, are created and managed within B. Admin settings.

Answer : B

Answer : A

Answer : B

Understanding Threshold Limits: In Social Studio, a threshold limit is a setting that determines how many mentions of specific keywords or topics you want to trigger an alert. This helps you manage the volume of social data and focus on the most important conversations.

Navigating Social Studio: Social Studio is organized around workspaces, which are collaborative spaces for teams to manage social media activities.

Workspace Settings as the Key: Workspace settings control how individual workspaces operate, including things like user roles, post approval workflows, and notification settings. It makes sense that thresholds related to monitoring are controlled at the workspace level.

Detailed Steps Within Workspace Settings:

Access Workspace Settings: In Social Studio, you navigate to 'Admin' and then find the specific workspace where you want to set the threshold. Within that workspace, you'll see a 'Workspace Settings' option.

Notification Settings: Within 'Workspace Settings,' you look for a section related to 'Notifications' or 'Alerts.' This is where you configure how and when you want to be notified about social media activity.

Threshold Configuration: Within the notification settings, you'll find options to set thresholds for different types of mentions. For example, you might set a threshold to receive an email alert if your brand name is mentioned more than 50 times in an hour.

Why Other Options Are Incorrect:

A . Enterprise Admin Settings: Enterprise admin settings control overall Social Studio account settings, user management, and integrations, but they don't manage workspace-specific notifications.

C . Tab in Engage: Engage tabs are used to view and interact with social media content. While you might see alerts based on a threshold in Engage, you don't set the threshold itself there.

D . Column in Engage: Engage columns are customizable views of social media content within a tab. They are used for monitoring and engagement, but not for setting threshold limits.

'Thresholds' in 'Admin' settings refer to the total count for mentions or posts in a topic profile, not the threshold limit for notifications for social listening.

In Summary:

Workspace settings in Social Studio are where you control the notification thresholds, making B. workspace settings the correct answer. You configure the criteria and frequency at which you want to receive alerts about specific social media mentions within the workspace settings.

Answer : B, C

Answer : B, C, D