Salesforce Manufacturing Cloud Accredited Professional Exam Practice Test

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Total 123 questions
Question 1

A consultant has been assigned to comprehensively analyze how an organization utilizes Manufacturing Cloud to improve its business processes and workflows.

Why is it important to understand the landscape of the business before going into the details of requirements?



Answer : B

According to the Salesforce Manufacturing Cloud Learning documents, understanding the landscape of the business is important before going into the details of requirements because it helps to identify the pain points, goals, and opportunities for improvement in each business process1.By knowing how different teams use Manufacturing Cloud to support their customer interactions, such as sales, service, marketing, finance, etc., a consultant can tailor a solution that meets their specific needs and expectations2.Additionally, understanding the landscape of the business also helps to determine which features and data models are most relevant and valuable for each team3.


Business Landscape Analysis

Manufacturing Cloud Overview

Data Model Extensions

Question 2

Service agents at Universal Containers have requested the ability to access the latest updates to a sales agreement when navigating from the customer interaction related to the account.

What should a Manufacturing Cloud consultant recommend to meet their requirement?



Answer : C

To allow the Service Agents to access the latest updates to a sales agreement when navigating from the customer interaction related to the account, the Manufacturing Cloud consultant should recommend adding the Sales Agreement related list to the Account record page in Lightning App Builder. This way, the Service Agents can see the sales agreements associated with the account and view their status, terms, and schedules. The Sales Agreement related list is available for the Account object by default and can be added to the Account page layout using the Lightning App Builder.Reference:Sales Agreements Overview,Customize Record Pages with the Lightning App Builder


Question 3

Service agents can't see the Service Console for Manufacturing app despite the administrator enabling Service Console for Manufacturing in the setup.

What is the recommended method for an administrator to enable the full functionality of the Service Console for Manufacturing app?



Answer : A

To enable the full functionality of the Service Console for Manufacturing app, the administrator should grant the Service Agents the Service Console for Manufacturing and Industry Service Excellence permission sets. These permission sets provide access to the Service Console for Manufacturing app, the Service Console for Manufacturing components, the Engagement Interaction object, and the relevant fields and tabs. The administrator can also assign the Service Console User permission set license to the Service Agents to access the standard features of the Service Console app.Reference:Enable Service Console for Manufacturing,Assign Permission Sets to Users


Question 4

The service agents at Universal Containers reported that it takes too long to find information related to contacts and accounts, such as Cases, Assets, Warranties, and Claims.

What should the consultant recommend to make the support process easier?



Answer : C

To make the support process easier for the service agents, the consultant should recommend enabling the Service Console for Manufacturing app. This is a prebuilt Lightning app that provides a unified view of all the information related to contacts and accounts, such as cases, assets, warranties, and claims. The app also includes components and tools that help the service agents to manage and resolve issues faster and more efficiently. The app can be customized and configured to meet the specific needs of the service agents and the business.Reference:Set Up and Configure Service Console for Manufacturing,Use Service Console for Manufacturing


Question 5

An administrator has updated the team member hierarchy type from Forecasts hierarchy to Manager hierarchy on the account manager target.

What will happen to existing targets?



Answer : C

When you change the team member hierarchy type for account manager targets, the status of all existing targets becomes Draft. This means that the targets are no longer active and need to be redistributed by the account managers according to the new hierarchy. The previous assignments and target values are not deleted, but they are not visible in the account manager targets list views or reports. You can still view them in the related lists of the account manager targets records.Reference:Choose Team Member Hierarchy for Account Manager Targets


Question 6

An organization is looking to support channel partners but has yet to onboard them digitally. The organization would like to work closely with its partners to plan their work and support them by providing functionality, insights, and data.

What should the organization do to fill this gap?



Answer : B

Partner Visit Management is a Manufacturing Cloud feature that helps users to plan, execute, and track their visits to channel partners, such as dealers and distributors. Users can create visit plans that define the objectives, agenda, and tasks for each visit, and assign them to partner account teams. Users can also log visit reports that capture the outcomes, feedback, and follow-up actions from each visit. This can help users to work closely with their partners, monitor their performance, provide support, and drive partner engagement


Question 7

During the discovery phase, sales leadership at Universal Containers says that their run rate business is hard to forecast because their customer constantly orders more or fewer engine control units than contractually agreed upon.

Which Manufacturing Cloud capability should a consultant recommend for managers to discuss these variances with sales reps and for sales reps to monitor their customers?



Answer : A

A Data Processing Engine (DPE) job is a Manufacturing Cloud feature that allows users to perform complex calculations on large data sets and store the results in custom objects. One of the use cases for DPE jobs is to calculate the forecast deviation, which is the difference between the planned and actual sales for a given period. By using a DPE job, users can compare the sales agreement quantities with the order quantities and generate a forecast deviation metric that can be used for reporting and analysis. This can help sales managers and reps to identify and address any variances in customer demand and adjust their sales strategies accordingly.


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Total 123 questions