Salesforce Health Cloud Accredited Professional Exam Practice Test

Answer : B, C

Medication Review and Medication Reconciliation are two Health Cloud solutions that can help a company based in the United States to track medications that patients take in a standardized format and detect potential drug-to-drug interactions.

Medication Review is a Health Cloud feature that allows users to capture standardized information related to medication, such as drug name, dosage, frequency, route, and indication1.Users can also add notes and recommendations for each medication, and view the medication history of a patient1.Medication Review supports the RxNorm standard, which is a normalized naming system for generic and branded drugs in the US2.

Medication Reconciliation is a Health Cloud feature that allows users to efficiently manage and reconcile a patient's medications list using the Patient Medication Manager lightning component3.Users can easily review the patient's medication information, identify errors and adverse drug interactions, and add recommendations and notes, all from one place3.Medication Reconciliation also supports the RxNorm standard, and uses the National Library of Medicine API to check for drug-to-drug interactions4.

1:Medication Management and Medication Review - Salesforce

Answer : C

C is correct because the dataset required needs to read two SObjects with a clearly defined relationship is a scenario where a single DataRaptor can be used. A DataRaptor Extract can query data from one or more Salesforce sObjects and their related fields using SOQL. A DataRaptor Load can save data to one or more Salesforce sObjects by creating or updating records.

Answer : B, D

B is correct because creating a new record for the HCBenVerConnect custom setting is required to access the Benefit Verification component in Health Cloud. The HCBenVerConnect custom setting stores the configuration details for the connection to the external benefit service that provides the patient's insurance coverage information.

D is correct because creating a named credential to support authenticated callouts is required to access the Benefit Verification component in Health Cloud. A named credential specifies the URL of the external benefit service and the authentication protocol and credentials to use for callouts to that service.

Answer : B, C, E

A is incorrect because setting Person Accounts to Private is not a valid organization-wide default setting. Person Accounts inherit their sharing settings from Accounts and Contacts.

B is correct because setting Contact to Controlled by Parent ensures that the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI) stored in Contact records. This setting means that the access level for Contact records depends on the access level for their parent Account records.

C is correct because setting related clinical objects to Controlled by Parent or Private ensures that the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI) stored in clinical objects, such as Allergy, Diagnosis, Medication Order, and Procedure Order. These objects are related to either Account or Contact objects, and their sharing settings should match or be more restrictive than their parent objects.

D is incorrect because setting Health Details to Controlled by Parent or Private is not a valid organization-wide default setting. Health Details is a custom object that stores health information for patients and members. It is related to the Person Account object, and its sharing settings are controlled by its parent object.

E is correct because setting Account and Contract to Private ensures that the original business unit that leverages Service Cloud does not have visibility into protected health information (PHI) stored in Account and Contract records. This setting means that users can only access the records that they own or are explicitly shared with them.

Answer : B

B is correct because Program Enrollment Flow is the out-of-the-box Health Cloud feature that helps users to register patients to care programs while capturing their consent. Program Enrollment Flow is a prebuilt flow template that guides users through the steps of selecting a program, adding related records, and obtaining consent from the patient. The flow also creates a care plan for the patient based on the program template.

Answer : A, C, E

A is correct because Intelligent Appointment Management (IAM) for Health Cloud helps patients schedule appointments through the channel of their choice: agent-assisted or self-service. IAM aggregates multiple scheduling engines, such as Salesforce Scheduler or Electronic Health Record (EHR) scheduling engines, or both, so that schedulers and patients can see all available appointments in one place.

B is incorrect because Intelligent Form Reader is not a Health Cloud capability, but a Salesforce Platform capability that allows users to extract data from forms and documents using artificial intelligence.

C is correct because Provider Search helps patients find and connect with care providers that match their needs and preferences. Provider Search allows patients to search for providers by various criteria, such as name, location, specialty, availability, and ratings.

D is incorrect because Assessments and Recommendations are not Health Cloud capabilities that directly improve patient satisfaction with appointment scheduling. Assessments and Recommendations are tools that help users gather information and provide guidance for patients based on their responses.

E is correct because Experience Cloud for Health Cloud enables patients to schedule their own appointments using a self-service portal or website. Experience Cloud for Health Cloud provides a prebuilt template that integrates with IAM and Provider Search to allow patients to book appointments online.

Answer : C

C is correct because enabling Field Audit Trail, implementing encryption for sensitive data, and configuring two-factor authentication for all users are some key considerations and recommended practices for supporting compliance in Salesforce. Field Audit Trail helps to track data changes and retain data history for up to 10 years. Encryption helps to protect data at rest from unauthorized access or theft. Two-factor authentication helps to strengthen user login security and prevent account compromise.