Salesforce FSL-201 Exam Practice Test Instant Access

Question 1

Which three factors should a Consultant consider when configuring routing? Choose 3 answers

AConfigure Schedule Policy by modifying Work Rules and Service Objectives.

BConfigure the Resource Availability Work Rule to calculate travel at the expense of the resource
and breaks.

CDefault Travel Speed is used only if a different travel speed is null on the resource.

DA straight line is used to compute the shortest distance between two locations if Street Level
Routing is enabled.

ESet Auto Schedule to True upon creation of the Service Appointment.

Answer : A, B, C

These are three factors that should be considered when configuring routing. Routing is the process of finding the best resource for a service appointment based on various criteria and constraints. A schedule policy is used to define the routing preferences and rules for a service territory or operating hours. A work rule is used to define a scheduling constraint or preference for a service appointment or a resource. A service objective is used to define a scheduling goal or metric for a service appointment. The Resource Availability work rule is used to calculate travel time and breaks as part of the resource's availability. The Default Travel Speed is used to estimate the travel time between locations if a different travel speed is not specified for the resource.

Question 2

Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.

How should a Consultant implement this process?

ACreate two Service Appointments and assign two different Resources.

BCreate one Service Appointment and add two Required Resources.

CCreate one Service Appointment and schedule two Resources.

DCreate two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.

Answer : A

This option should be recommended to implement this process, as it allows scheduling two technicians to complete a job at different times by creating two separate service appointments and assigning them to different resources. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5

Question 3

universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.

How should the consultant make this requirement?

ACreate a work rule with two required skills

BCreate a two-service crew

CCreate a crew with two technicians

Answer : C

This option should be recommended to meet this requirement, as it allows creating a service resource that represents a group of technicians who work together on the same service appointment. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_crew_management.htm&type=5

Question 4

universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

Amini page layouts

Bpage layouts

Cfield sets

Dvisual force page

Answer : C

This option should be recommended to control the technicians' view of work orders and appointments in the field service lightning mobile app, as it allows customizing which fields are displayed on different screens of the app. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_field_sets.htm&type=5

Question 5

Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.

Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? (Choose two.)

AProducts Required for Work Orders

BProducts Required for Service Appointments

CProducts Required for Work Order Line Items

DProducts Required for Service Resources

Answer : A, C

These two ways should be recommended to track these inventory requirements in Salesforce, as they allow specifying which products are needed for work orders or work order line items and updating the inventory accordingly. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_products_required.htm&type=5

Question 6

Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.

How should a Consultant configure Salesforce Field

Service to track the work performed?

ACreate a Work Type and Work Order for each Asset being serviced.

BCreate a Work Order and Work Order Line Item for each Asset being serviced.

CCreate a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

DCreate a Work Type to automatically create relevant line items for each Asset.

Answer : B

This option allows tracking the work performed for each asset separately and associating it with a work order and a service appointment. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

Question 7

Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.

Which three considerations should the Consultant take into account?

Choose 3 answers

AAn Entitlement Process must be applied to both Cases and Work Orders.

BMilestones for Work Orders can be configured in Setup.

CMilestones for Work Orders can be set up from the metadata API.

DA new Entitlement Process requires selecting a single Entitlement Process Type.

EA single Milestone can be added to both Case and Work Order Entitlement Processes.

Answer : B, C, D

These three considerations should be taken into account when implementing service level agreements for work orders, as they affect how milestones are created and applied to work orders. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_milestones_for_work_orders_overview.htm&type=5

Salesforce FSL-201 Implement Salesforce Field Service Exam Practice Test