Salesforce FSL-201 Exam Practice Test Instant Access

Question 1

Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates.

What should a Consultant include when creating a Work Order?

AProducts Required and Estimated Duration

BProducts Required and Skill Requirements

CSkill Requirements and Products Consumed

DEstimated Duration and Sen/ice Level Agreement

Answer : B

Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.

Question 2

Universal Containers provides maintenance and emergency services to its customers. Sending Technicians

to emergency calls during the day causes long travel times and reduces the number of appointments that a

Technician can complete.

Which feature should the Consultant use to reduce travel time and increase Technician productivity?

AReschedule Appointment

BFill-in Schedule

CResource Schedule Optimization

DFix Overlaps

Answer : C

This feature should be used to reduce travel time and increase technician productivity by automatically scheduling service appointments based on predefined criteria and objectives, such as minimizing travel distance or maximizing utilization. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_overview.htm&type=5

Question 3

Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?

ACompany style sheets

BCompany address

CCompany logo

DCompany colors

Answer : C

This configuration can be used to brand the Salesforce Field Service mobile app by uploading a custom logo image that appears on the app's login screen and navigation bar. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_branding.htm&type=5

Question 4

Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

AService Territory

BWork Order

CUser Territory

DService Territory Member

Answer : A

This object can be used to share service appointments with service resources in Salesforce Field Service by assigning service resources to service territories and assigning service appointments to the same service territories. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_territories.htm&type=5

Question 5

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.

How should a Consultant recommend UC handle unplanned service during times of severe weather?

APostpone all lower-priority jobs and extend Due Dates.

BConfigure an Emergency Policy and use the Emergency Wizard.

CManually flag Service Appointments as 'In Jeopardy'' due to weather.

DConfigure a new Service Level for immediate assignment.

Answer : B

This option allows handling unplanned service during times of severe weather by creating a policy that overrides the existing scheduling policy and using a wizard to reschedule service appointments based on the emergency policy. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_emergency_wizard.htm&type=5

Question 6

Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.

How should a Consultant configure Salesforce Field

Service to track the work performed?

ACreate a Work Type and Work Order for each Asset being serviced.

BCreate a Work Order and Work Order Line Item for each Asset being serviced.

CCreate a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

DCreate a Work Type to automatically create relevant line items for each Asset.

Answer : B

This option allows tracking the work performed for each asset separately and associating it with a work order and a service appointment. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

Question 7

Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.

Which three considerations should the Consultant take into account?

Choose 3 answers

AAn Entitlement Process must be applied to both Cases and Work Orders.

BMilestones for Work Orders can be configured in Setup.

CMilestones for Work Orders can be set up from the metadata API.

DA new Entitlement Process requires selecting a single Entitlement Process Type.

EA single Milestone can be added to both Case and Work Order Entitlement Processes.

Answer : B, C, D

These three considerations should be taken into account when implementing service level agreements for work orders, as they affect how milestones are created and applied to work orders. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_milestones_for_work_orders_overview.htm&type=5

Salesforce FSL-201 Implement Salesforce Field Service Exam Practice Test