Salesforce FSL-201 Exam Practice Test Instant Access

Question 1

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.

Which two configurations should a Consultant implement to prevent Work Orders from being closed?

Choose 2 answers

ACustom Work Order Escalation Rules

BCustom Approval Process on Work Orders

CCustom Work Order Status

DCustom Validation Rule on Work Orders

Answer : B, D

A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.

Question 2

Which two reports should a Consultant build to track the number of parts used by a Technician during a given time period? Choose 2 answers

AService Appointment inventory

BProducts Consumed on Work Order Line Items

CWork Order inventory

DProducts Consumed on Work Orders

Answer : B, D

Products consumed on work order line items and products consumed on work orders are two reports that can track the number of parts used by a technician during a given time period. Products consumed on work order line items are used to track individual products or services that are part of a work order line item. Products consumed on work orders are used to track products or services that are consumed as part of a work order.

Question 3

AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.

How should the field service administrator ensure this requirement is met?

AInstruct the dispatcher to only dispatch one work order to each technician at a time.

BSet Send Appointment Notifications on Dispatch in the mobile settings to one.

CEnable drip feed to dispatch one service appointment per technician at a time.

DSet up auto dispatch to dispatch one work order for each technician at a time

Answer : C

Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By enabling drip feed, the system can dispatch one service appointment per technician at a time, and adjust their schedule accordingly.

Question 4

Universal Containers wants to reduce its mean-time-to-service.

Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers

AScheduling

BDispatching

CCustomer Entitlements

DAdjust Scheduling Policy

EKnowledge Base

Answer : A, B, E

Scheduling, dispatching, and knowledge base are three field service processes that can help reduce the mean-time-to-service. Scheduling is the process of assigning service appointments to resources based on their availability, skills, and location. Dispatching is the process of sending service appointments to resources and tracking their status and location. Knowledge base is a repository of articles that provide information and solutions for common issues and questions.

Question 5

Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?

AA service resource can only be a member of a single Crew.

BCapacity-based scheduling is supported for Service Crews.

CThe Preferred Resource service objective is ignored for active Crew Members.

DSalesforce Field Service considers the Recommended Crew Size when assigning appointments.

Answer : B

Capacity-based scheduling is a feature that allows the system to schedule service appointments based on the capacity of the resources. This feature is supported for service crews, which are groups of resources that work together on service appointments.

Question 6

Technicians often need to generate a report in the customer's language.

Which configuration should the Consultant recommend to meet the requirement?

AUpdate the Language of the current User.

BAdd the Service Report Language field to the Work Order Page Layout.

CAdd the Language field to the Contact Page Layout.

DUpdate the Default Language of the Organization.

Answer : B

This option allows generating a report in the customer's language by selecting the language from a picklist field on the work order record. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_language.htm&type=5

Question 7

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.

How should the Consultant meet the requirement utilizing

the standard Salesforce Field Service Data Model?

ACreate Custom Object records, each with its own child Service Appointment.

BCreate multiple Service Appointments, each with its own child task records.

CCreate multiple Service Appointments, each with its own child Work Order Line Item.

DCreate Work Order Line Items, each with its own child Service Appointment.

Answer : D

This option allows tracking individual tasks completed as work order line items, including parts consumed and pricing details, and scheduling one or multiple tasks to different technicians as needed using service appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

Salesforce FSL-201 Implement Salesforce Field Service Exam Practice Test