Salesforce Field-Service-Consultant Exam Practice Test Instant Access

Question 1

Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.

Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?

Choose 2 answers

ACreate a child work order for maintenance on the original installation work order.

BAdd the preferred resource service objective to the scheduling policy.

CAdd the technician as the required resource on the service appointment.

DAdd the technician as a preferred resource on the account record.

Answer : B, D

These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.

Question 2

Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.

How should a Consultant implement this process?

ACreate two Service Appointments and assign two different Resources.

BCreate one Service Appointment and add two Required Resources.

CCreate one Service Appointment and schedule two Resources.

DCreate two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.

Answer : A

This option should be recommended to implement this process, as it allows scheduling two technicians to complete a job at different times by creating two separate service appointments and assigning them to different resources. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5

Question 3

universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.

How should the consultant make this requirement?

ACreate a work rule with two required skills

BCreate a two-service crew

CCreate a crew with two technicians

Answer : C

This option should be recommended to meet this requirement, as it allows creating a service resource that represents a group of technicians who work together on the same service appointment. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_crew_management.htm&type=5

Question 4

universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

Amini page layouts

Bpage layouts

Cfield sets

Dvisual force page

Answer : C

This option should be recommended to control the technicians' view of work orders and appointments in the field service lightning mobile app, as it allows customizing which fields are displayed on different screens of the app. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_field_sets.htm&type=5

Question 5

Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.

Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? (Choose two.)

AProducts Required for Work Orders

BProducts Required for Service Appointments

CProducts Required for Work Order Line Items

DProducts Required for Service Resources

Answer : A, C

These two ways should be recommended to track these inventory requirements in Salesforce, as they allow specifying which products are needed for work orders or work order line items and updating the inventory accordingly. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_products_required.htm&type=5

Question 6

Which three objects are associated to the Work Type? Choose 3 answers

ASkill Requirements

BResources

CService Appointments

DArticles

EProducts Required

Answer : A, C, E

These three objects are associated to the work type, as they define the skills, products, and service appointments that are related to the type of work performed. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5

Question 7

Universal Containers is implementing Work Order Management to better support its clients.

Which two approaches should the Consultant consider to create work skills for the Service Resources?

Choose TWO answers

ACreate the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

BCreate the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.

CCreate the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

DCreate the work skills using Setup. Manually as Resources.

Answer : B, D

Salesforce Certified Field Service Consultant Exam Practice Test