Salesforce Experience Cloud Consultant Exam Practice Test Instant Access

Question 1

Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.

Which template should CK use to give customers the access they need?

ABuild Your Own

BMicrosite

CHelp Center

DAccount Portal

Answer : D

To give customers the access they need, CK should use the Account Portal template. The Account Portal template is a pre-built site that includes features such as account management, case management, and refund claims. CK can use this template to provide self-service options to its customers, such as viewing and updating their account information, creating and viewing cases, and submitting refund claims. CK can also provide access to articles from its Knowledge base using the Knowledge component or the CMS Connect component.

Question 2

Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.

What is needed to configure this?

ACreate a moderation rule with the appropriate content criteria.

BCreate a Community moderator with Delete permissions.

CCreate a Community moderator with Approval permissions.

DCreate a moderation rule with the appropriate member criteria.

Answer : D

This option allows UMS to approve the first post of any new member who has joined within 7 days or less. UMS can create a moderation rule that applies to posts and comments, and specify the member criteria as ''Joined Date is within last 7 days''. UMS can also choose the action as ''Require Approval'' and assign a moderator group to review and approve the posts.

Question 3

Cloud Kicks (CK) has built a site using Salesforce Experience Builder. The CTO of CK wants to give customers the ability to log in to the site using their Google credentials. CK also wants to access customers' basic Google profile data when they log in so the company can serve content that matches customers' interests.

Mow should the Experience Cloud consultant implement this?

ASet up a login flow for communities that accepts the customers' Google credentials and matches with the credentials stored on the user records in Salesforce.

BCreate a custom self-registration page and a custom login page by using Visualforce and Apex controllers.

CCreate an Authentication Provider by choosing Google as the provider type and add relevant parameters to access the customers' basic profile data.

DCreate a custom login page using Lightning components and use the Google REST API to access customers' basic profile data.

Answer : C

This option allows CK to use Google as an external identity provider and enable customers to log in to the site using their Google credentials. CK can also access customers' basic profile data, such as name, email, and picture, by specifying the scopes and attributes in the authentication provider settings. CK can also use the authentication provider to configure single sign-on (SSO) and just-in-time (JIT) provisioning for the site.

Question 4

Ursa Major Solar wants to give customers the ability to add authorized users to view usage, billing, and payment history.

Which permission should be granted to customers to add authorized users?

ADelegated External User Administrator

BView and Manage Users

CModify All for Usage, Billing, and Payment History

DView Content in Portals

Answer : A

To give customers the ability to add authorized users to view usage, billing, and payment history, UMS should grant Delegated External User Administrator permission to customers. Delegated External User Administrator is a permission that allows customers to create new users or reset passwords for other customers in their own account. UMS can use Delegated External User Administration, which is a feature that allows UMS to assign specific users as delegated administrators who can manage external users in their own accounts.

Question 5

Ursa Major Solar would like to expose the custom object SolarPanels to its customer portal. This particular object contains 150 fields, and a majority of the fields are technical codes and internal information.

How should the administrator limit the fields available in the customer portal?

AUtilize CSS overrides to hide unwanted fields.

BCreate a page variation for the customer portal to hide unwanted fields.

CUse Field-Level Security to remove access to the unwanted fields.

DUtilize the Developer Console with coding to hide unwanted fields.

Answer : C

To limit the fields available in the customer portal, the administrator should use Field-Level Security to remove access to the unwanted fields. Field-Level Security is a feature that allows the administrator to control the visibility and editability of fields for different profiles and permission sets. The administrator can use Field-Level Security to hide or make read-only the technical codes and internal information fields for the customer portal profile or permission set.

Question 6

An Experience site is built in an Unlimited org. Some of the pages within the site are exposed to guest users.

How many page views are allowed per month?

A1 million

B5 million

C100,000

D500,000

Answer : B

The page view limit for an Experience site depends on the org edition and the license type of the site users. For an Unlimited org, the page view limit is 5 million per month for guest users, and unlimited for authenticated users. A page view is counted when a user requests a page that is served by the site.

Question 7

Ursa Major Solar (UM5) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.

In which two ways can Salesforce PRM help UMS accelerate channel sales?

Choose 2 answers

AEnable partner lead routing

BAutomate partner entitlement assignment in Channel Sales teams

CExtend automated quoting capabilities to partners

DUse partner tiering in channel sales hierarchy

Answer : A, C

Partner lead routing allows UMS to assign leads to partners based on predefined criteria, such as location, product, or industry. This helps UMS distribute leads more efficiently and increase partner engagement. Automated quoting capabilities allow partners to generate quotes for customers using UMS's pricing and discount rules. This helps partners close deals faster and more accurately.

Salesforce Experience Cloud Consultant Salesforce Certified Experience Cloud Consultant Exam Practice Test