Salesforce CRT-211 Exam Practice Test Instant Access

Question 1

An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank.

What will occur when a case is created from an Incoming email?

ACase Source updates to 'email' and an email is sent out using Template2.

BAn email is sent out using Template and then Case Source updates to email'.

CAn email la sent out using Template and then Case Source updates to 'email'.

DCase Source updates to email and an email Is sent out using Template1.

Answer : A

Case Source updates to 'email' before the record is saved because the Process Builder runs before the auto-response rule. Then, an email is sent out using Template2 because the auto-response rule evaluates the Case Source value after it is updated by the Process Builder and matches the criteria for Template2

Question 2

Users at AW Computing are receiving a duplicate message when they enter contacts with common first and last names. Management wants to improve the user experience but also keep the data Integrity of contacts.

What should an administrator implement for this issue?

AUpdate the matching method on the rule from fuzzy to exact for First Name and Last Name.

BChange the duplicate rule to report Instead of alert so the message is avoided.

CInclude the Email field to the existing matching rule for a more exact match.

DAdd a secondary matching rule to the duplicate rule to match on the associated customer.

Answer : C

A matching rule is a rule that defines how records are compared for duplication based on certain fields or fuzzy logic. By including more fields or changing the matching method, you can make the matching rule more or less strict and reduce false positives or negatives. In this case, including the email field to the existing matching rule for contacts can help avoid duplicate messages for common names by checking if the email addresses are also identical. Reference: https://help.salesforce.com/s/articleView?id=sf.matching_rules_create.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.matching_rules_considerations.htm&type=5

Question 3

The AW Computing administrator team does significant amounts of work around process automation and ensuring data integrity. When an administrator created a new validation rule in production, the development team complained that their deployment to production failed.

What should be implemented to prevent this conflict from happening?

AReview the setup audit trail prior to changes.

BRefresh the full copy sandbox daily.

CTest changes in a shared sandbox.

DBuild automation and validation rules using screen flows.

Answer : C

A sandbox is a copy of a production org that can be used for development, testing, or training purposes. Sandboxes allow administrators to make changes and test them without affecting the live production org. A shared sandbox is a type of sandbox that can be used by multiple users or teams to collaborate on development or testing projects. By testing changes in a shared sandbox, the AW Computing administrator team can avoid conflicts and errors when deploying changes to production. Reference: https://help.salesforce.com/s/articleView?id=sf.data_sandbox.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.data_sandbox_environments.htm&type=5

Question 4

The Cloud Kicks online Lead Intake form was recently updated to allow for new choices on some older picklist fields. The leads are all being created properly in Salesforce, but reps are getting errors as they try to work the leads.

What tool should the administrator use to evaluate what is causing the errors?

ALogin History

BDebug Log

CSetup Audit Log

DRecord History

Answer : B

Debug Log is a tool that captures information about database operations, system processes, and errors that occur when executing a transaction or running a unit test. Debug Log can help troubleshoot issues related to triggers, workflows, validation rules, or other custom logic by showing the order of execution and the values of variables and expressions

Question 5

AW Computing wants to embed a report chart on the Account record page that shows the value of closed sales for that account. The chart should be limited to users in the Sales Manager role on the Account record pages.

how should this be accomplished?

ACreate a new report and assign it to the component.

BCreate a new page layout for the Sales Manager role.

CFilter component visibility for the Account ID.

DFilter component visibility for the Sales Manager role.

Answer : D

Question 6

DreamHouse Realty (DR) wants to ensure that its data is protected. There have been several recent attempts to phish employees.

What should DR do to help ensure that the user that is logged in is the right user when the running user is trying to view reports and dashboards?

ARequire a Usemame, Password, and Security Token when logging in.

BSet up an authentication provider for reports and dashboards.

CRequire MFA when users need to view and export dashboards and reports.

DRequire a high assurance session when exporting or printing reports and dashboards.

Answer : D

To help ensure that users who are viewing reports and dashboards are who they say they are, DR should require a high assurance session when exporting or printing reports and dashboards. A high assurance session requires users to verify their identity using multi-factor authentication before accessing sensitive data or functionality in Salesforce. Reference: https://help.salesforce.com/s/articleView?id=sf.security_high_assurance_session_level.htm&type=5

Question 7

Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani

Which feature should administrator configure in order to improve the case management process?

AOmni-Channel

BEscalation Rules

CMacros

DKnowledge Component

Answer : A

Omni-Channel is a feature that allows service reps to receive work assignments based on their availability, capacity, and skills. It also allows administrators to define routing rules and priorities for different types of work items, such as cases, chats, or leads. Omni-Channel can help reduce the wait time for customers and improve the efficiency of service reps.

Salesforce CRT-211 Prepare for your Advanced Administrator Certification Exam Practice Test