Salesforce Consumer Goods Cloud Accredited Professional Exam Practice Test Instant Access

Question 1

Where would a Consumer Goods Cloud Admin need to establish the expected value for the planogram metrics?

ARetail Store KPI

BAssessment Task Definition

CDelivery Tasks

DAssessment Indicator Definition

Answer : D

The object where a Consumer Goods Cloud Admin needs to establish the expected value for the planogram metrics is Assessment Indicator Definition. A planogram is a visual representation of how products should be arranged on a shelf. A planogram metric is a measure of how well the actual shelf image matches the expected planogram image. An Assessment Indicator Definition is an object that defines an indicator or metric that can be used to assess the performance or compliance of a retail store or an action plan task. By creating an Assessment Indicator Definition for the planogram metric, such as out of stock, share of shelf, or SKU facings, an admin can establish the expected value for that metric and use it to calculate the actual value based on the shelf image. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 23-24.

Question 2

Northern Trail Outfitters wishes to use Tableau CRM as part of their Consumer Goods Cloud rollout. What data is required to support successful creation of the app?

AProducts must be associated to retail stores

BRetail Visit KPIs must be created

CRetail Store KPIs must be created

DPromotions must be created and associated to retail store locations

Answer : A

A data requirement to support successful creation of the Tableau CRM app for Consumer Goods Cloud is that products must be associated to retail stores. This is because the Tableau CRM app analyzes the sales performance and product distribution across different stores and segments, and identifies opportunities and gaps for product placement and availability. Without associating products to retail stores, the app cannot provide accurate and meaningful insights. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 37.

Question 3

Which of the following have promotions associated with them using the Consumer Goods Cloud Data Model?

APromotion Channel, Retail Store KPI, Retail Visit KPI and Delivery Task

BPromotion Product, Promotion Channel, Retail Store KPI, and Retail Visit KPI (Promotion Product, Promotion Product Categories, Promotion Channel)

CPromotion Channel, Retail Visit KPI, Assessment Task Definition and in Store Location

DPromotion Product, Retail Store KPI, Delivery Task and in Store Location

Answer : B

Promotion Product, Promotion Channel, Retail Store KPI, and Retail Visit KPI are four objects that have promotions associated with them using the Consumer Goods Cloud Data Model. These objects help users to define, execute, and measure promotions in retail stores. They are:

Promotion Product, which represents a product that is part of a promotion.

Promotion Channel, which represents a channel or segment where a promotion is applicable.

Retail Store KPI, which represents a key performance indicator that measures how well a retail store is performing against a specific promotion goal or target.

Retail Visit KPI, which represents a key performance indicator that measures how well a field rep executed a promotion during a store visit. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 30-31.

Question 4

Prior to rollout testing users find themselves failing all the test cases related to delivery tasks What is a potential reason for this?

AThe tester did not have the Lightning Retail Execution Plus Permission Set added

BThe tester did not have the lightning direct store delivery Permission Set added

CThe tester is outside the geofence for the store

DThe KPIs are too extreme and causing the system to fail

Answer : B

A possible reason for failing all the test cases related to delivery tasks is that the tester did not have the lightning direct store delivery Permission Set added. A Permission Set is a collection of settings and permissions that grant users access to various tools and features. The lightning direct store delivery Permission Set is required for users who need to use the delivery task functionality and related objects, such as product transfers and shipments. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 29.

Question 5

Which of the following three capabilities are available with Salesforce Maps Advanced to support Store Visit planning?

AReal-time Traffic-based Routing

BConstraint based Routing

CVisit Windows

DVisit Prioritization

EGantt-chart Routing

Answer : A, B, C

Salesforce Maps Advanced includes features like real-time traffic-based routing, constraint-based routing, and visit windows to optimize field service operations and improve efficiency in planning store visits.

Question 6

Which User persona manages day-to-day Retail Execution processes such as creating visits, creating tasks, and assigning visits to Field Representatives?

ACategory Manager

BDivisional Manager

CSales Manager

DStore Manager

Answer : C

A Sales Manager is the user persona that manages day-to-day Retail Execution processes such as creating visits, creating tasks, and assigning visits to Field Representatives. A Sales Manager is responsible for planning and overseeing the retail activities of a team of field reps, as well as analyzing and reporting on the performance and compliance of the retail stores in their territory. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 18.

Question 7

Alpine, a Consumer Goods company, is sending new product introduction samples to outlets via their distributors who are using Alpine's field execution app. How can Alpine keep track of the inventory of the samples in the field?

ABy creating delivery tasks for the distributors and monitor their on hand inventory for the sample Product's Stock Keeping Unit (SKU).

BBy creating a report for store locations to monitor the on hand inventory

CBy assigning the asset to a custom task type and make the distributors enter the delivered quality

DBy creating delivery tasks for the distributors and track the shipping document status

Answer : A

To keep track of the inventory of the samples in the field, Alpine can create delivery tasks for the distributors and monitor their on hand inventory for the sample Product's Stock Keeping Unit (SKU). A delivery task is a type of action plan task that allows a field rep to deliver products to a retail store. A product SKU is a unique identifier for a product that can be scanned and tracked in inventory systems. By creating delivery tasks and monitoring product SKUs, Alpine can ensure that the distributors have enough samples to distribute and also track how many samples have been delivered to each store. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 28-29.