Salesforce Strategy Designer Salesforce Certified Strategy Designer Exam Practice Test

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Total 123 questions
Question 1

An insurance company has a calc banding process that involves multiple team members,

different departments, and many disparate systems

Which Salesforce automation tool should a strategy designer recommend to improve business

process efficiency?



Answer : B

The best Salesforce automation tool to recommend to improve business process efficiency for an insurance company that has a complex underwriting process is MuleSoft, as this helps integrate and orchestrate data and applications across different systems and platforms. Financial Services Cloud or Service Cloud may not be able to automate the underwriting process effectively.


Question 2

Cloud Kicks (CK) is interested in collecting data passively from customers while they are

exercising in the company's latest tours plans to collect heart rate and activity levels and then overlay

this data with self-reported weight, age, and health behavior information to provide fitness

recommendations

What should a strategy designer recommend before CK commits to this project?



Answer : B

A strategy designer should recommend a Consequence Scanning workshop before CK commits to this project. A Consequence Scanning workshop is a method to identify and mitigate potential negative consequences of a product or service, such as privacy, security, or social issues. It involves mapping out the intended and unintended outcomes of the product or service, assessing their likelihood and severity, and devising actions to prevent or reduce harm. User Acceptance Testing or Global Trend Analysis may provide some insights, but they do not address the ethical implications in a systematic and proactive way.


Question 3

Cloud Kick's sales representatives are complaining about lack of flexibility when they need

to create complex quotes and configure product solutions

What should the Strategy Designer recommend to streamline their sales cycle?



Answer : A

The Strategy Designer should recommend implementing Revenue Cloud to streamline their sales cycle. Revenue Cloud is a Salesforce product that enables companies to create flexible and scalable revenue models, automate complex billing and revenue recognition processes, and provide a unified buying experience across channels. Revenue Cloud includes CPQ (Configure, Price, Quote) and B2B Commerce solutions that can help Cloud Kicks' sales representatives create complex quotes and configure product solutions more easily and accurately.


Question 4

Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need

for updated documentation as part of a new customer service design, making self-service available

within the experience

What should be used to measure ongoing success?



Answer : A

The success of a self-service solution should be measured by the decreased number of customer cases, as this indicates that customers are able to find the information they need without contacting support. The number of Knowledge articles or the bounce rate on document pages may not reflect the effectiveness or satisfaction of the self-service solution.


Question 5

A cross disciplinary team is starting a new design initiative for Cloud Kicks, and the strategy

designer is loading the effort.

What is one way to increase the team's psychological safety to encourage productive collaboration?



Answer : A

One way to increase the team's psychological safety to encourage productive collaboration is to ask everyone to share a personal experience, as this helps build trust, empathy, and rapport among team members. Asking everyone their expected level of project involvement or introducing themselves via title and greatest success may not foster psychological safety, as they may create hierarchy, pressure, or competition.


Question 6

Cloud Kicks (CK) is going through a digital transformation exercise around its customer

support capabilities. CK's strategy designer suggests to include Omni-Channel as a part of the

company's transformation discovery.

Which channel is included in Salesforce Omni-Charmel capabilities?



Answer : B

The channel that is included in Salesforce Omni-Channel capabilities is messaging, which allows customers to communicate with agents via SMS, Facebook Messenger, WhatsApp, or other messaging platforms. Onsite visit or self-service are not channels that are supported by Omni-Channel.


Question 7

A startup company that develops machine learning tools that track the performance of

carbon dioxide and wants enforce perception validity of its dat

a. The company starts by developing a

need statement and a challenge statement.

What is the communality between the two statements?



Answer : A

The commonality between a need statement and a challenge statement is that both are solution free statements, that is, they do not prescribe or imply any specific solution, but rather define the problem or opportunity space. Both are not tactics intended to solve the problem or explain the scope of possible solutions, as they are more focused on framing the problem.


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Total 123 questions