Salesforce Certified Strategy Designer Exam Practice Test

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Total 123 questions
Question 1

In listening to its customer and influencers Cloud Kicks (CK) identifies a design opportunity

to create a more sustainable sneaker Which additional topics should CK consider before framing the

design challenge as a How Might We question?



Answer : B

The additional topics that Cloud Kicks should consider before framing the design challenge as a How Might We question are potential market size and supply chain costs, as these help evaluate the viability and feasibility of the design opportunity. Shareholder priorities and design team capabilities or business drivers and signals of success may not be relevant or important for framing the design challenge.


Question 2

While conceptualizing a new footwear line, the design team gained feedback that both

employees and consumers are seeking more sustainable products. Leaders need more rationale to

justify the investment.

Which values-based design principle should be used to reinforce this feedback?



Answer : A

The best values-based design principle to use to reinforce the feedback that both employees and consumers are seeking more sustainable products is to create products from recycled materials, as this helps reduce environmental impact, conserve resources, and demonstrate social responsibility. Using energy from renewable resources or focusing on creating enduring advantage may not be directly related to the product design.


Question 3

Cloud Kicks has uncovered a trend in parents and children wearing similar, coordinated

fashion. A strategy designer is scoping a project to explore the potential of this opportunity. When

should families be invited to co-create with designers?



Answer : A

The best time to invite families to co-create with designers for a new footwear line is during the concepting phase, as this helps generate and validate ideas that meet the user needs and preferences, and foster user engagement and loyalty. Roadmapping or prototyping may not be suitable for co-creation, as they are more focused on planning and testing the solution.


Question 4

A strategy designer is working on a project with budget constraints. Many of the variables

and decisions are unclear in the early stages of design What should be their approach in terms of

bringing skills and talent?



Answer : C

The best approach in terms of bringing skills and talent for a project with budget constraints and unclear variables and decisions is to bring in team members with strong problem solving skills, as this helps tackle ambiguity and uncertainty, and generate creative and effective solutions. Defining additional leads for each functional area or staffing heavily from the development phase may not be feasible or optimal for the project.


Question 5

Cloud Kicks has designed two new features for its online shopping experience. Feature A is

a tracker to show existing customers when their footwear will arrive, feature B gives the option to

invite friends to purchase, too, focusing on acquiring new customers. Which criteria should the

strategy designer use to determine which feature to build first?



Answer : C

The criteria that the strategy designer should use to determine which feature to build first is value and effort. Value and effort are two dimensions that can help evaluate and compare features based on their impact on achieving the desired outcomes and their difficulty or complexity to implement. Features that have high value and low effort are usually prioritized, while features that have low value and high effort are usually deprioritized or eliminated. Outcome and bandwidth or resourcing and budget may not be sufficient criteria for determining which feature to build first, as they do not account for both value and effort.


Question 6

Cloud Kicks (CX) has spent several months working to align the entire company around a

vision based on inclusivity in the digital age. Because this project will span several years, the design

team is concerned the vision will eventually be lost.

What should CK do to maintain the vision and create transformative change?



Answer : B

CK should continuously align business goals to the vision to maintain the vision and create transformative change. Business goals are the specific and measurable objectives that support the vision. By aligning business goals to the vision, CK can ensure that every decision and action is consistent with the desired future state, and that the vision is not diluted or distorted over time. Aligning the vision to current industry trends may not be relevant or sustainable for CK's unique value proposition. Realizing that the vision must be driven by business goals may undermine the purpose and direction of the vision.


Question 7

Cloud Kicks (CK) is interested in collecting data passively from customers while they are

exercising in the company's latest tours plans to collect heart rate and activity levels and then overlay

this data with self-reported weight, age, and health behavior information to provide fitness

recommendations

What should a strategy designer recommend before CK commits to this project?



Answer : B

A strategy designer should recommend a Consequence Scanning workshop before CK commits to this project. A Consequence Scanning workshop is a method to identify and mitigate potential negative consequences of a product or service, such as privacy, security, or social issues. It involves mapping out the intended and unintended outcomes of the product or service, assessing their likelihood and severity, and devising actions to prevent or reduce harm. User Acceptance Testing or Global Trend Analysis may provide some insights, but they do not address the ethical implications in a systematic and proactive way.


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Total 123 questions