Salesforce Strategy Designer Exam Practice Test Instant Access

Question 1

Cloud Kicks is excited about a new customer self-service initiative, Within the stakeholder team, a support manager has shared features they want to recreate from their previous; a product manager wants to implement new features that were not available in their previous system. There is a concern that conflicting demands may lead to organizational paralysis on the project.

What should the strategy designer recommend to stakeholders to remediate risks?

AMop features between the two systems and let stakeholders prioritize,

BRevisit customer research to inform internal prioritization.

CAdvise executive leadership to make the decision about priorities.

Answer : B

Returning to customer research ensures that decisions are based on user needs and insights, which can help reconcile internal differences by focusing on what matters most to customers. This customer-centric approach can guide prioritization and reduce the risk of organizational paralysis by aligning features with user demands.

Question 2

A strategy designer is presenting the results of a design sprint including sketches of new concepts for an upcoming release. Several business stakeholders were not aligned on the priorities driving the design sprint outcomes and spent the meeting arguing about new directions in which they would like to take the product.

What should the strategy designer do to gain alignment?

ARefine the ideas to a higher fidelity so the stakeholders get a better sense of the vision,

BShare research insights to build a deeper understanding and urgency around the problems to solve.

CAdd the stakeholders' ideas and agree to pursue both; it is more important to keep the peace on the team.

Answer : B

Grounding discussions in user research insights can refocus stakeholder conversations on user needs and the underlying problems the project aims to solve. This approach can help align stakeholders by emphasizing the importance of addressing these user-centered issues, moving beyond personal preferences or directions.

Question 3

Cloud Kicks has released a wearable device for athletes but struggles to find product market fit. The design team begins an initiative to better understand user needs and improve the device.

What should the strategy designer do to engage with internal stakeholders invested in the project?

AAssign specific tasks to each stakeholder so they each add something important to the project,

BSurvey stakeholders for insights and ideas, as their diverse perspectives are likely to uncover unmet needs.

CAlign stakeholders on what success for the looks like and throughout the project,

Answer : C

Ensuring all stakeholders have a unified vision of success is crucial for maintaining project alignment and momentum. Regular involvement and clear communication about project goals and progress help keep stakeholders engaged and supportive, fostering a collaborative environment.

Question 4

Cloud Kicks is launching a new online store and wants to ensure the team follows an ethical decision-making process and that the delivered

product does not accrue ethical debt.

Which methodology should be suggested?

AHuman-Centered Design

BJobs to be Done Framework

CConsequence Scanning Workshop

Answer : C

A Consequence Scanning Workshop is designed to anticipate and address the potential impacts of technology projects, focusing on ethical considerations. It helps teams identify and mitigate negative consequences, ensuring decisions contribute to ethical outcomes and avoiding ethical debt.

Question 5

The brand team has spotted some customers sharing their personalized Cloud Kicks footwear on social networks. The strategy designer wants to

invite these customers to a co-creation workshop for a new loyalty program being developed.

What is a direct outcome of co-creating with customers?

AIncreased sales of custom footwear

BIncreased adoption of the loyalty program

CIncreased speed of the design process

Answer : B

Co-creating with customers, especially those already engaged with the brand, can lead to a loyalty program that resonates more closely with user needs and preferences, increasing the likelihood of its adoption. This collaborative approach ensures the program's features and rewards are aligned with what customers value most.

Question 6

Cloud Kicks' strategy designer is writing a challenge statement to inspire team ideation.

What should they avoid in the challenge statement?

AFocusing on the root cause of current issues

Bimplying solutions to the challenge

CBasing the statement on a problem identified in research

Answer : B

A challenge statement should define the problem space without suggesting specific solutions, to encourage creative and open-ended ideation. Suggesting solutions within the statement can limit thinking and prevent the exploration of diverse and innovative ideas.

Question 7

A strategy designer is pitching a vision presentation to their customer's lead to get final approval for a new project. The lead is not comfortable or familiar with design thinking and has been distrustful of the process so far. Investing in this new initiative will put their reputation on the line.

Which strategy should the designer employ to communicate the vision?

AAsk each team member to present a few slides to signal the presentation is the result of many people's ideas and consensus.

BAsk the customer to participate in the presentation pitch the vision to their lead to signal buy-i and shared ownership of the project work.

CAsk a master presenter to stand in on the project and deliver the vision; they know how to sway any hesitant executive

Answer : B

Involving the customer in the presentation can demonstrate internal support and shared commitment to the project, helping to alleviate the lead's concerns. This collaboration can foster trust in the design thinking process and the project's potential impact, facilitating approval.

Salesforce Strategy Designer Salesforce Certified Strategy Designer Exam Practice Test