Salesforce Advanced Administrator Exam Practice Test Instant Access

Question 1

How should an administrator accomplish this?

AMake record-triggered flows whenever Equipment records are created, modified or deleted.

BWrite record-triggered ftews whenever Room records are related, modified, or deleted.

CConfigure a ral-up summary field on Equipment.

DCreate a roll-up summary field on Room.

Answer : D

A roll-up summary field is a type of field that calculates values from related records and displays them on the parent record. A roll-up summary field can be used to count, sum, min, or max values from child records. You can create a roll-up summary field on an object that has a master-detail relationship with another object. In this case, you can create a roll-up summary field on Room that counts the number of Equipment records related to it. Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fields_defining_field_types.htm&type=5

Question 2

Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.

What should the administrator do to help meet this goal?

ASet up and configure Entitlement Process to design timelines and track issue resolution.

BConfigure the Milestones object on Service Contracts to sequential milestones for common case issues.

CDesign a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.

DExpose the Service Contracts object in the Service Console for an agent to view when working a case.

Answer : A

An entitlement process is a feature that allows you to define and enforce service-level agreements (SLAs) for your customers based on certain criteria and timelines. An entitlement process consists of milestones and actions that represent required steps and time limits for resolving customer issues. You can use entitlement processes to track if your support team is meeting your SLAs and provide consistent service quality to your customers. In this case, you can set up and configure entitlement processes for different types of cases and assign them to accounts or contacts based on their service contracts or warranties. Reference: https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.entitlements_process.htm&type=5

Question 3

Universal Containers has a Private sharing model for Accounts and Opportunities. A new team is being created from within the sales team that will be assigned all renewal opportunities. These users will need to see all closed won opportunities while keeping the account private.

How should the administrator meet this requirement?

AUpdate the organization-wide default on Opportunities to Public Read Only and add them to the opportunities team.

BCreate a permission set with View All enabled on Accounts and assign it to the new users.

CCreate a new profile for the renewals team with View All permission enabled on Accounts and Opportunities.

DCreate a public group for the renewals team and create a criteria based sharing rule on Opportunities.

Answer : D

A public group is a grouping of users, roles, roles and subordinates, or other groups that can be used to share access to records or folders. A sharing rule is a rule that grants additional access to records based on certain criteria or ownership. In this case, the administrator should create a public group for the renewals team and create a criteria based sharing rule on opportunities that grants read-only access to the group for all closed won opportunities. This way, the renewals team can see all the opportunities that are eligible for renewal while keeping the account private. Reference: https://help.salesforce.com/s/articleView?id=sf.admin_sharing.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.sharing_rules.htm&type=5

Question 4

AW Computing organizes Its sales regions as East, Central, and West. Each region has sales reps, a sales director, and sales operations members. The organization-wide default for all objects is set to Private. Members of the operations team for the East region need access to all the accounts and opportunities in the region.

How should the administrator configure this requirement?

AInstruct the operations team members to add themselves to the account teams.

BShare an Opportunity sharing the with a public group containing the East operations profile.

CAssign to a role in the role hierarchy positioned above the East sales director.

DUtilize territory management to add the operations team to the East territory.

Answer : D

Territory management is a feature that allows you to grant access to accounts and opportunities based on criteria such as geography, industry, product line, or customer size. A territory is a grouping of accounts and users that represents a market segment or business unit. In this case, the administrator should utilize territory management to add the operations team to the East territory, which contains all the accounts and opportunities in the East region. This way, the operations team members can access all the records in their territory regardless of who owns them or what the organization-wide default is. Reference: https://help.salesforce.com/s/articleView?id=sf.territories_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.territories_define.htm&type=5

Question 5

Cloud Kicks (CK) typically sells Its products direct to consumer and tracks sales using the Order object In Salesforce. The head of sales has now decided that CK will also sell to retail locations for resale. The administrator wants to leverage opportunities and opportunity products for these new deals.

What should the administrator do to track accurate sales data on opportunities?

ACreate new Products with the new retail pricing.

BAdd a new Order Process for Orders generated from opportunities.

CCreate a new Price Book for the new retail pricing.

DAdd a required lookup field from the Order to the opportunity.

Answer : C

A price book is a list of products and their prices that can be added to an opportunity. A product can have different prices for different markets or segments, and these prices are stored in different price books. In this case, the administrator should create a new price book for the new retail pricing and add the products that are sold to retail locations for resale. This way, the users can select the appropriate price book and products for their opportunities based on the type of customer they are selling to. Reference: https://help.salesforce.com/s/articleView?id=sf.products_pricebooks.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.products_define.htm&type=5

Question 6

Sales reps at Ursa Major Solar often give discounts depending on the configuration of the solar panel system. Customers want to know what the different configuration options are. Sales management wants to ensure the opportunity pipeline is as accurate as possible.

What should sales reps do to ensure their quotes and opportunities reflect their sales?

AUpdate the quote record each time the customer requests a different product configuration, and clicks the sync button to update the opportunity.

BCreate a new quote record for each of the different product configurations. Sync the most likely to be purchased back to the opportunity.

CCreate new opportunities for each quote request. Change the forecast category to omitted for all except the most likely to be purchased.

DUse the products related list to associate the different configurations with the opportunity. Update the Amount field with the most likely purchase price.

Answer : B

Creating a new quote record for each of the different product configurations and syncing the most likely to be purchased back to the opportunity will ensure that their quotes and opportunities reflect their sales. This way, sales reps can show customers different options and prices, and keep track of which one is most likely to close. Syncing a quote with an opportunity will update the opportunity amount, stage, and expected revenue fields based on the quote information. Reference: https://help.salesforce.com/s/articleView?id=sf.quotes_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.quotes_syncing.htm&type=5

Question 7

Cloud Kicks has been tracking how many participants wear the company's shoes in each marathon. The administrator creates two custom objects: Races and Runners. There is a master-detail relationship between them as well as a Roll-up Summary field on the Races object to show the count of runners in each race. Requirements have changed, and the administrator wants to delete the Master-detail Relationship field without deleting the Runners records.

What action should an administrator take before the Relationship field can be deleted?

AChange the field type to a Lookup Relationship.

BSelect the Allow Reparenting' checkbox on the Master-detail field.

CUncheck 'Delete this record also' to turn off cascading deletes.

DDelete the Roll-up Summary field on the parent.

Answer : A

Changing the field type to a Lookup Relationship will allow deleting the Relationship field without deleting the Runners records. A lookup relationship creates a loose association between two objects, where the child records do not depend on the parent records for their existence. A lookup relationship can be deleted without affecting the child records, unlike a master-detail relationship that enforces cascading deletes. Reference: https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5

Salesforce Advanced Administrator Salesforce Certified Advanced Administrator Exam Practice Test