Which tool is the most appropriate to aid in development of measurable and actionable requirements for a new project?
Answer : B
Company A has initiated a project to update their online ordering system. The business analyst has noticed that the purchasing department, a primary stakeholder, is excluded from the list of stakeholders.
In which reference material can the business analyst find information about the missing project stakeholders?
A project affects the marketing unit and procurement unit. The project manager gives the business analyst an overview of the project for the first time.
What should the business analyst do immediately after the discussion?
Which function involves auditing both the quality requirements to resolve discrepancies and the results of quality control measurements to ensure that appropriate quality standards and operational definitions are being used?
Answer : D
Quality assurance is a function that involves applying quality standards and processes to ensure that the project or program meets the quality requirements and delivers the expected value to the stakeholders. Quality assurance also involves auditing the quality requirements and the results of quality control measurements to ensure that appropriate quality standards and operational definitions are being used. Quality assurance helps to prevent defects and errors, improve customer satisfaction, and enhance the credibility and reputation of the organization.Reference: PMI Guide to Business Analysis, Chapter 10, Section 10.3.1; PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline, Domain V: Evaluation, Task 3.
A company wants to improve the service to its customers by reducing complaint response time by 40%. To achieve this goal, it is necessary to redesign and optimize their internal processes and support it with a new product. The client thinks that disruption and short-term loss of productivity is inevitable.
Where can the business analyst best reflect the intangible costs associated with this change?
Answer : B
: The business case is a document that provides the justification for initiating a project or program. It describes the business problem or opportunity, the benefits and costs of the proposed solution, and the risks and assumptions involved. The business case also includes the intangible costs and benefits associated with the change, such as the disruption and short-term loss of productivity that the client anticipates. The business analyst can use the business case to communicate the value proposition of the project or program to the stakeholders and decision makers.Reference: PMI Guide to Business Analysis, Chapter 3, Section 3.2.1; PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline, Domain II: Planning, Task 4.