PeopleCert CASM Exam Practice Test Instant Access

Question 1

Which statement describes the Definition of Done?

AItems that need to be completed during the Sprint for success

BShared understanding of expectations for an increment or backlog item

CFrom the Sprint Review, a description of what was completed during the Sprint

DWhen a Team completes all of their work for a Sprint

Answer : B

The Definition of Done (DoD) is a shared understanding of what constitutes completeness for a backlog item or increment, ensuring transparency and quality.

A . Incorrect. This describes Sprint requirements, not the Definition of Done.

B . Correct. The DoD is an agreement among the team about the criteria that must be met for work to be considered done.

C . Incorrect. The Sprint Review reflects completed work but does not define the DoD.

D . Incorrect. Completing work for a Sprint doesn't necessarily mean adhering to the DoD.

Scrum Guide 2020: Definition of Done.

Question 2

A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?

AThe Team

BThe Agile Service Manager

CThe Agile Practice Owner

DThe Product Owner

Answer : D

In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.

A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.

B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.

C . Incorrect. The Agile Practice Owner is not a Scrum role.

D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.

Scrum Guide 2020: The role of the Product Owner

Question 3

Who should select the automation tools to do a job?

AThe Agile Service Management Team

BAgile Practice Owner

CThose with the most knowledge of the job

DSite Reliability Engineer

Answer : C

The selection of automation tools should be made by those with deep knowledge of the job, as they understand the specific requirements and nuances of the task.

A . Incorrect. The Agile Service Management Team supports automation efforts but may not have the technical expertise to select specific tools.

B . Incorrect. The Agile Practice Owner ensures alignment with goals but does not typically choose tools.

C . Correct. Those familiar with the job requirements are best suited to select the appropriate tools.

D . Incorrect. While Site Reliability Engineers may contribute, they are not the only ones qualified to select tools.

DevOps practices: Collaborative tool selection.

ITIL 4: Importance of domain expertise in automation decisions.

Question 4

Which of the following is one of the MOST important outcomes of any Practice/Microprocess Planning?

AMetrics that will be used to measure progress or value

BThe prioritized list of items for the next Sprint

CA detailed plan on how to achieve the Practice/Microprocess goal

DA and B

Answer : D

Effective planning for a practice or microprocess involves setting measurable outcomes and prioritizing tasks to ensure value delivery.

A . Correct. Metrics are vital to track progress and evaluate the impact of improvements.

B . Correct. Prioritizing the next steps helps the team focus on delivering value incrementally.

C . Incorrect. Agile discourages creating overly detailed plans, favoring adaptability.

D . Correct. Both metrics and prioritization are critical outcomes of effective planning.

ITIL 4: Metrics and priorities in process improvement.

Scrum Guide 2020: Planning and prioritization principles.

Question 5

Which event includes activities such as creating and updating policies, identifying stakeholders, and drafting communication plans?

ASprint Planning

BSprint Retrospective

CKickoff Meeting

DStrategic Sprint

Answer : C

The Kickoff Meeting sets the foundation for a project or process by addressing overarching policies, stakeholders, and communication strategies.

A . Incorrect. Sprint Planning focuses on defining the Sprint Goal and selecting backlog items for the Sprint.

B . Incorrect. The Sprint Retrospective reviews team performance and identifies improvement areas, not initial setup activities.

C . Correct. The Kickoff Meeting ensures alignment on policies, stakeholders, and communication plans.

D . Incorrect. A Strategic Sprint is not a formal Scrum event.

Agile Project Management: Kickoff meeting guidelines.

Question 6

Which statement about the Process Startup is TRUE?

AAttendance is limited to Team members

BIt is an inspection of progress toward the Sprint Goal

CIt is a status meeting

DAll of the above

Answer : C

The Process Startup (or Daily Scrum equivalent in service management) is a quick status meeting to align the team's efforts and inspect progress.

A . Incorrect. Attendance may involve stakeholders or others, depending on the context.

B . Incorrect. The inspection of progress toward the Sprint Goal is a characteristic of the Sprint Review, not the Process Startup.

C . Correct. The Process Startup functions as a status meeting to synchronize team activities.

D . Incorrect. Not all options are correct.

Scrum Guide 2020: Daily Scrum principles.

Question 7

Which is NOT an ITIL Guiding Principle?

AStart where you are

BUnderstand and increase the flow of work

CProgress iteratively with feedback

DCollaborate and promote visibility

Answer : B

ITIL 4 defines specific guiding principles that help organizations adopt and adapt practices in a service management context. Let's analyze the options:

A . Correct. ''Start where you are'' encourages building upon existing capabilities instead of starting from scratch.

B . Incorrect. While understanding flow is crucial in Lean practices, this specific phrasing is not an ITIL guiding principle. ITIL focuses more on holistic principles such as collaboration and iteration.

C . Correct. ''Progress iteratively with feedback'' reflects Agile and Lean practices in ITIL, ensuring incremental improvements with customer input.

D . Correct. Collaboration and visibility are key to ITIL 4 principles, promoting shared understanding and transparency.

ITIL 4 Guiding Principles: Axelos ITIL 4 Foundation materials.

PeopleCert CASM Certified Agile Service Manager V2.1 Exam Practice Test