Pegasystems PEGAPCDC87V1 Exam Practice Test Instant Access

Question 1

You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.

What factor do you consider in the prioritization expression?

APredicted customer behavior

BCustomer contact policy

COffer eligibility

DOffer relevancy

Answer : A

In designing the next-best-action prioritization expression that balances customer needs with business objectives, you need to consider 'Predicted customer behavior.' This factor involves using predictive models to forecast how customers are likely to respond to different actions, ensuring that the recommended actions are both relevant to the customer and aligned with business goals.

Question 2

Aggregation components provide the ability to________________.

Afilter actions based on priority and relevance

Bmake calculations based upon a list of actions

Cchoose between actions

Dset a text value to a strategy property

Answer : B

Aggregation components in Pega Customer Decision Hub provide the ability to make calculations based upon a list of actions. These components are used to perform operations such as summing values, averaging scores, or other statistical calculations that aggregate data from multiple actions. This is crucial for generating insights and making informed decisions based on the collective data of several actions.

Question 3

A bank would like to write action details to a file so that it can be shared with a third-party email distributor. The bank has instructed their consultant to ensure the action details are finalized at the end of each run. In this context, what does finalization mean?

AAll data in the file is the result of the last five runs

BAll data in the file is the result of all the runs

CAll data in the file is the result of a single run

DAll data in the file is the result of the first run

Answer : C

Finalization of Action Details:

Finalization ensures that all data from a specific run is written to a file or database.

This step is crucial for preparing the data to be shared with third parties.

Single Run Data:

Finalizing at the end of each run means the file will only contain data from that particular run.

This approach ensures accuracy and relevance of the data being shared.

Verification:

The documentation confirms that finalization at the end of each run results in the data being specific to that run.

Question 4

Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.

The company is introducing a new data plan.

To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?

AOffer the new retention plan for all customers in a certain region

BMeet the quarterly targets regardless of customer needs

CMaximize customer churn for low-value customers

DCustomer relevancy and business profitability

Answer : D

When implementing the Next-Best-Action paradigm to offer the new data plan, the mobile company should focus on 'Customer relevancy and business profitability.' This means that the company needs to ensure that the offers are relevant to individual customers based on their needs, preferences, and behavior, while also aligning these offers with the company's business objectives to ensure profitability. This customer-centric approach leverages Pega's predictive and adaptive analytics to personalize offers and maximize both customer satisfaction and business outcomes.

Question 5

A bank wants to leverage Pega Customer Decision Hub's Next-Best-Action capability to promote new offers to each customer on their website. Which artifact do you need to configure to manage the communication between the Customer Decision Hub and external channels?

AReal-time Event

BEvent strategy

CReal-time Container

DReal-time Containers manage communication between Pega Customer Decision Hub and external channels

Answer : C

To manage the communication between Pega Customer Decision Hub and external channels for promoting new offers to each customer on their website, you need to configure a Real-time Container. Real-time Containers are used to deliver personalized content and actions to customers in real-time, based on their interactions with the website and other channels. They ensure that the most relevant offers are presented to each customer in a timely and contextually appropriate manner.

Question 6

MyCo, a telco, wants to offer a Fiber Optic Cable package only to customers who live in towns that have fiber optic cable available. Which engagement policy condition best suits this requirement?

AApplicability

BEligibility

CSuitability

Answer : B

Engagement Policy Condition: For offering a Fiber Optic Cable package only to customers in towns with fiber optic availability, the best engagement policy condition to use is 'Eligibility.' Eligibility conditions are used to ensure that only customers who meet specific criteria (e.g., geographic location) are considered for the offer.

Implementation: Define an eligibility condition in the engagement policy that checks whether the customer resides in a town with fiber optic cable availability.

Question 7

U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.

What do you configure to implement this requirement?

AOutput template

BDynamic template

CFile template

DEmail treatment

Answer : D

Action Flow Template: To implement the requirement of using the same action flow template for all credit card actions, configure the email treatment. This allows you to define the desired flow pattern and reuse it across different credit card actions.

Configuration: Create an email treatment template that includes the specific flow pattern, and then apply this template to all the relevant credit card actions.

Pegasystems PEGAPCDC87V1 Certified Pega Decisioning Consultant (PCDC) 87V1 Exam Practice Test