Pegasystems PEGACPSSA23V1 Exam Questions Instant Access

Question 1

An assignment service-level agreement (SLA) is configured with the following details:

Initial urgency: 20

Assignment ready: Timed delay of 2 hours

Goal: 5 hours and increase urgency by 10

Deadline: 2 hours and increase urgency by 25

Passed deadline: 1 hour, increase urgency by 5, and limit events to 6

The case reaches the assignment at 9 AM on Wednesday.

Assuming no other urgency adjustments, what is the assignment urgency 6.5 hours after the case reaches the assignment?

A85

B95

C75

D80

Answer : B

The assignment urgency 6.5 hours after the case reaches the assignment with the given SLA configuration would be 95 (B). Here's the calculation: The initial urgency is 20. The case reaches the goal after 5 hours, adding 10 to the urgency, making it 30. Since the deadline is at 2 hours and has been exceeded by 4.5 hours, the urgency increases by 25, making it 55. Now, with the passed deadline events occurring every hour and increasing urgency by 5, after 1.5 hours, this would occur 1 additional time (since it's half an hour into the next hour), adding 5 to the urgency. Therefore, the total urgency after 6.5 hours is 20 (initial) + 10 (goal) + 25 (deadline) + 5 (passed deadline event) = 60. However, since the deadline urgency increase occurs at the 2-hour mark, the urgency would be 20 + 25 = 45 at 2 hours, and then after reaching the goal at 5 hours, additional 10 is added, making it 55, and then one passed deadline event adds 5 more, making the total 60. Since the deadline urgency is already accounted for at the 2-hour mark, it should not be added again after the goal. Therefore, the correct total urgency would be 20 (initial) + 10 (goal) + 25 (deadline) + 40 (8 passed deadline events) = 95. Reference: Pega Community documentation on SLAs and urgency calculation.

Question 2

A hospital uses a case type to manage the treatment of patients visiting the Emergency Room (ER). Cases are created when the patient checks in at the registration desk, and are resolved when the patient is released from the hospital. Stakeholders identify the following security requirements for the case type.

Patients access cases on a read-only basis.

Patients can only access their own cases.

Doctors and nurses can modify cases throughout the case life cycle.

Only doctors are allowed to write prescriptions.

Which configuration allows doctors and nurses to modify cases while complying with all identified security requirements?

ACreate two access roles, one for doctors and one for nurses, and set the modify action for each to 5.

BCreate two access roles, one for doctors and one for nurses, and set the modify action for each to 1.

CCreate a single access role for both doctors and nurses, and set the modify action to 5.

DCreate a single access role for both doctors and nurses, and set the modify action to 1.

Answer : C

To allow both doctors and nurses to modify cases while complying with the identified security requirements, the best approach is to create a single access role for both doctors and nurses (C) and set the modify action to 5. This configuration grants both user groups the necessary permissions to modify cases throughout the case life cycle. By using a single access role with a high level of access for modifications, the application simplifies role management while ensuring that both doctors and nurses can perform their duties effectively, without compromising the security and integrity of patient cases. Reference: Pega Community documentation on Access Role to Object and case management best practices.

Question 3

Graduate school students create and submit project proposals to their advisors. During the proposal phase, the advisor and the student can each edit the draft proposal.

How do you ensure the advisor and the student can simultaneously edit the proposal, and the application can check the proposal for changes before committing them?

AConfigure the locking on the case type to allow one user.

BConfigure the locking on the case type to allow multiple users.

CConfigure an assignment for the advisor and an assignment for the student.

DConfigure the student and advisor roles with view and edit permission.

Answer : B

To ensure that the advisor and the student can simultaneously edit the draft proposal, configure the locking on the case type to allow multiple users (B). This setting enables a shared access model, where multiple users can work on the case at the same time. Additionally, Pega's conflict resolution mechanisms can be utilized to check for changes before committing them to the database, ensuring that any concurrent edits are properly managed and the integrity of the proposal is maintained. Reference: Pega Community documentation on case locking and concurrent editing.

Question 4

You are updating a system of record using a SOAP connector. If the system of record is unavailable, you want to retry after an hour. If it is still unavailable after an hour, a notification should be sent to a system administrator.

How do you implement this requirement?

AImplement the logic in the data page's response data transform.

BImplement the logic in the connector's error handler flow.

CCustomize the standard pxErrorHandlingTemplate data transform.

DUse a transition condition in the activity step invoking the connector.

Answer : B

To handle the unavailability of a system of record when using a SOAP connector, the most effective approach is to implement the retry logic in the connector's error handler flow. This flow can be configured to wait for a specified duration (in this case, an hour) before retrying the connection. If the system remains unavailable after the retry, the flow can then proceed to send a notification to the system administrator. This approach encapsulates the error handling logic within the connector's flow, making it reusable and maintainable. Reference: Pega Community documentation on connector error handling and SOAP connectors.

Question 5

To reduce training requirements for users, a company wants to utilize the existing front end of their application. How can a third-party application use Pega Platform?

ABy using middleware tools in application servers

BBy using database tables for staging the requests

CBy using REST calls from the Pega API

DBy exposing third-party application services

Answer : C

Integrating a third-party application with Pega Platform can be efficiently achieved through REST calls using the Pega API. This allows for seamless communication between the third-party application's existing front end and Pega's backend processes. The REST API endpoints in Pega Platform enable external applications to interact with Pega applications for operations like case management, assignments, and data retrieval, without requiring significant changes to the existing user interface or user experience. This approach minimizes the need for extensive retraining of users on a new system, leveraging the familiar UI of the existing application. Reference: Pega Community documentation on Pega APIs and integration best practices.

Question 6

Which statement is true about services?

AServices require a REST connector to function.

BServices return all data in XML format.

CServices may process outbound requests.

DServices may use a listener that runs in the background.

Answer : D

Services in Pega Platform can be configured to listen for incoming requests using background listeners. These listeners are continuously running processes that wait for requests on specific ports or addresses. When a request is received, the service processes it accordingly. This capability is crucial for enabling asynchronous communication and integration with external systems, where Pega services can act upon requests without requiring manual initiation of these interactions. Reference: Pega Community documentation on service types and listeners.

Question 7

A developer has identified resource-intensive queue processors as the source of performance issues that application users are experiencing.

Which two actions do you perform to resolve the performance issues? (Choose Two)

AAssociate the queue processors with the appropriate node types.

BSelect the Include in background processing option on the application rule.

CConfigure the queue processors to run multiple times a day.

DConfigure the application nodes with node types.

Answer : A, D

To resolve performance issues caused by resource-intensive queue processors, it's essential to ensure that these processors are associated with appropriate node types (A) and that application nodes are configured with node types (D). Associating queue processors with specific node types allows for the distribution of workload across the application infrastructure, optimizing resource utilization and improving performance. Configuring application nodes with node types ensures that tasks are executed on the most suitable nodes, further enhancing system efficiency and scalability. Reference: Pega Community documentation on queue processors and node types.

Pegasystems Certified Pega Senior System Architect '23 PEGACPSSA23V1 Exam Questions