PECB ISO-IEC-20000-Foundation Exam Practice Test Instant Access

Question 1

What do demand management and capacity management do?

ADemand management determines future capacity needs. Capacity management monitors current capacity

BDemand management determines the capacity that customers need. Capacity management determines capacity the organization needs

CDemand management reports on consumption of services. Capacity management reports on improvements needed in consumption of services

DDemand management determines demand for services. Capacity management provides sufficient capacity to meet demand

Answer : D

Question 2

Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

ATop management

BA consultancy organization

CAny process owner

DThe Registered Certification Body

Answer : A

Question 3

What is not an input to manage continual improvement?

AProblem records

BGovernance of processes operated by other parties

COptimized resource utilization or risk reduction

DRelevant directives from top management

Answer : B

Question 4

A release is tested before deployment. The release fails the test because it does not meet the acceptance criteri

a. According to the standard, what must happen?

AThe release should be stopped and rejected so another team can fix it

BThe change advisory board (CAB) should meet and decide whether to deploy or not

CThe organization should decide on necessary actions and deployment

DThe operations team should make the decision to safeguard the live environment

Answer : C

Question 5

Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

ABy promoting continual improvement of the SMS

BBy showing leadership and taking actions

CBy taking disciplinary action against underperforming employees

DBy outsourcing change management

Answer : B

Question 6

"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"

AThe requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001

BThe requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001

CThey don't relate

DThe requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001

Answer : B

Question 7

What do the principles Adapt and Adopt mean?

AAdapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way

BAdapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance

CAdapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard

DAdapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices

Answer : D

PECB ISO-IEC-20000-Foundation ISO/IEC 20000 Foundation Exam Practice Test