You need to recommend a feature that erases agent workloads and resolves reported issues.
What should you recommend?
Answer : A
Scenario: Agents need a way to track reservation issues.
Use Dynamics 365 Customer Service to:
Track customer issues through cases
https://docs.microsoft.com/en-us/dynamics365/customer-service/overview
You need to select an appropriate app for Relecloud.
Which app should you recommend?
Answer : D
Microsoft Dynamics 365 Customer Service is a module for customer service automation that streamlines case and knowledge management, enables personalized customer service with a 360-degree customer view, and provides visibility into customer service department performance with dashboards and reports.
https://docs.microsoft.com/en-us/dynamics365/customer-service/overview
You are a Microsoft Power Platform solution architect working on a project. API calls are being sent between external applications and a Microsoft Power Platform solution.
The number of requests per user within a given time frame varies. Some users may be exceeding the service protection API limits.
You need to ensure that the API conforms to service protection limits.
Which three metrics should you review? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer : A, C, E
Three types of service protection API limit errors that can be returned:
Number of requests This limit counts the total number of requests during the preceding 300 second period.
Execution time This limit tracks the combined execution time of incoming requests during the preceding 300 second period.
Concurrent requests This limit tracks the number of concurrent requests.
https://docs.microsoft.com/en-us/powerapps/developer/data-platform/api-limits
You are designing a database table for a client.
You have the following requirements:
Maintain a comprehensive list of colors and their corresponding RGB values and hexadecimal values.
Prevent the addition of duplicate colors based on the hexadecimal value for the color.
You need to recommend a design for the table.
Which two actions should the client perform after the table is created? Each correct answer presents part of the
solution.
NOTE: Each correct selection is worth one point.
Answer : A, C
B: Setting a column to Business Required means that the default behavior of a model-driven or canvas app will enforce this requirement in the app.
C: With alternate keys you can now define a column in a Dataverse table to correspond to a unique identifier (or unique combination of columns) used by the external data store. This alternate key can be used to uniquely identify a record in Dataverse in place of the primary key. You must be able to define which columns represent a unique identity for your records. Once you identify the columns that are unique to the table, you can declare them as alternate keys through the customization user interface (UI) or in the code.
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-edit-field-portal
https://docs.microsoft.com/en-us/powerapps/developer/data-platform/define-alternate-keys-entity
You are evaluating a solution design for a model-driven app that will have a large number of complex forms.
Many of the forms take up to 10 seconds to load.
You need to recommend solution to speed up loading times for the forms.
Which two solutions should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer : A, D
Controls that require extra data beyond the primary record produce the most strain on form responsiveness and loading speed. These controls fetch data over the network and often involve a waiting period (seen as progress indicators) because it can take time to transmit the data.
Keep only the most frequently used of these controls on the default tab.
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/design-performant-forms
You are designing a Microsoft Power Platform solution that uses Microsoft Dataverse.
You need to recommend a way to update currency exchange rates within Microsoft Dataverse.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer : A, B
B: We need is a source for exchange rates. There are some published connectors, but you also use a free service called Exchange Rates API, which are based on the European Central Bank, and create a custom connection.
Now that we have our custom connector defined and have a way to request the latest exchange rates, the next step is to create a Power Automate flow that will update all of currencies setup in our Dataverse environment.
Dataverse is a multicurrency system, in which each record can be associated with its own currency. This currency is called the transaction currency. The multicurrency features enable users to perform financial transactions like opportunities, quotes, orders, and invoices in multiple currencies. This feature also provides a currency choice to the end user when a financial transaction occurs.
https://readyxrm.blog/2021/03/10/updating-currency-exchange-rates-in-dataverse/
You need to design the security strategy for employees.
What should you use?
Answer : A