Microsoft MB-910 Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Exam Practice Test

You use Customer Insights - Data.

You need to evaluate sales data to identity whether you are meeting business goals. Which object should you create to evaluate the data?

You need to identify the data sources that Microsoft Copilot for Sales can use. Which two sources should you identify? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A company plans to use Dynamics 365 Sales.

The company requires every Al feature related to sales be available.

You need to determine which solution to use.

Which solution should you identity?

A company uses leads and opportunities to track potential sales. Salespeople have a difficult time determining prioritizing opportunities. You need to ensure opportunities are categorized to ensure sales efficiency. Which feature should you implement?

A new salesperson has user access in Microsoft 365 and salesperson privileges in Dynamics 365 Sales.

The salesperson cannot recall the Dynamics 365 Sales app URL.

You need to provide a location where the user can access the app.

Which URL should you provide?

A company uses Dynamics 365 Field Service.

The maintenance manager wants to be able to add a list of to work orders to ensure that field technicians follow the same steps when servicing customer equipment.

You need to explain to the manager which features are available to meet the requirement. Which feature should you use?

A company sells and services clothing washing machines and dryers. The company uses Dynamics 365 Field Service.

You need to proactively monitor customer's equipment to identify problems and maintenance needs. Which two Connected Field Service options can you use?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.