Microsoft MB-901 Microsoft Dynamics 365 Fundamentals Exam Practice Test

A company implements Dynamics 365 Customer Service for their support desk.

Agents resolve issues based on their own personal experiences or they must try to recreate the problem. This is causing customer satisfaction issues as resolution time is longer than expected and not consistent.

You need to implement a solution to improve consistency of answers and ensure that agents can share their answers.

What should you implement?

A company uses Dynamics 365 Customer Service.

Some of the customer calls to the support number are for complex needs that require live follow up, while others are simple support questions.

You need to recommend a self-service option that allows customers to request support and services.

What should you recommend?

A company plans to implement Dynamics 365 Finance.

You need to ensure that users can only view menu options that are appropriate for their jobs.

Which permission type should you use?

A company plans to deploy Dynamics 365 Customer Service and integrate it with two proprietary apps. The company does not have a virtual private network (VPN) or secure network.

Which two reasons require deploying the app to a private cloud? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

You are discussing the benefits of hosting a Dynamics 365 development sandbox on Microsoft Azure.

What are two benefits? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A company uses Microsoft Exchange Online.

Sales team members want to use Microsoft Outlook to view items that were created in Dynamics 365 Sales.

Which three components are synchronized between Dynamics 365 Sales and Outlook?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

You are implementing Dynamics 365 Customer Service.

Company executives need to decide whether to put the data on-premises or in the cloud.

You need to explain the data security benefits of the cloud.

What should you communicate to the executives?