iSQI CPUX-F UXQB CPUX Foundation Level Exam Practice Test Instant Access

Question 1

What are qualitative user requirements?

AQualitative user requirements set measurable goals for usability and user experience.

BQualitative user requirements address the way in which the interactive system is used to arrive at a user goal

CQualitative user requirements address the way in which the system is designed

DQualitative user requirements provide a basis for the design of the interactive system and can be verified by evaluating the interactive system.

EQualitative user requirements qualify the need for the user requirement in question

FQualitative user requirements set measurable design on quantitative user requirements

Answer : B, D

Question 2

The stage FIRST SKETCHES involves - choose four:

AWireframe

BStoryboards

CLow-fidelity prototype

DInformation architecture

ENavigation structure

FStyle guide

Answer : A, C, D, E

The purpose of 'Design: produce design solutions to meet user requirements' is to convert user needs and user requirements into a working interactive system - that is, a design solution. Deliverables from the analysis of the context of use, such as user groups, as-is scenarios and personas are also used. The conversion considers dialogue principles, heuristics, style guides and design concepts like affordance and mental models as described in section 6.1. Design patterns are existing design solutions that have been shown to work for users and can therefore be reused in the designs of new interactive systems.

The approach is iterative as indicated by the following diagram:

Question 3

Which three of the following components are part of the user interface of a car for the driver of the car?

AAccelerator

BNumber plate

CGear stick

DBumper

ERear-view mirror

FBrake disc

Answer : A, C, E

User interface

All components of an interactive system (software or hardware) that provide information and controls for the user, to allow them to accomplish specific tasks with the interactive system.

Dialogue

An interaction between a user and an interactive system that consists of user actions (input) and responses from the interactive system (output) in order to achieve a goal.

Interactive system

A combination of hardware, software and services that users interact with in order to achieve specific goals. Notes:

1. This includes, where appropriate, packaging, user documentation, on-line help, support and training.

2. Even systems that do not accept input from users are covered by this definition, for example destination boards in an airport or signs in a train station.

Question 4

8. Gerry works in a bank. One of his responsibilities is to check the amount of cash in the cash machine and reload it to the required level. He does this each morning and on Friday afternoons, in preparation for the weekend. Which one of the following best describes Gerry?

ANot a user of the cash machine since he does not withdraw money

BA primary user of the cash machine

CA secondary user of the cash machine

DAn indirect user of the cash machine

EA stakeholder in the cash machine who is not a user

FA user of the cash machine who is not a stakeholder

Answer : A

Primary user

A user who uses the interactive system for its intended purpose.

Examples of primary users:

1. A bank customer who uses a cash dispenser to withdraw money is a primary user of the cash dispenser.

2. A call centre operative who uses a reservation system to reserve cars for customers is a primary user of the reservation system.

Secondary user

A user who carries out support tasks with the interactive system, for example to maintain it or to train primary users.

Note: 1.

Secondary users - in particular maintenance staff - typically interact with a different user interface than primary users. This user interface also requires context analysis and specification of user requirements to be usable.

Examples of secondary users:

1. A user who prints a document on a printer is a primary user of the printer. When the same user a moment later changes the ink on the printer, he or she is a secondary user of the printer.

2. A bank employee who restocks a cash dispenser with cash is a secondary user of the cash dispenser.

3. A trainer who teaches a call centre operative how to use a car reservation system is a secondary user of the reservation system.

Indirect user

A user who uses the output of the interactive system, but who does not interact directly with the interactive system.

Examples of indirect users:

1. A bank customer who receives a paper or electronic statement is an indirect user of the bank's computer system.

2. A customer who contacts the call centre to reserve a car is an indirect user of the computer system used by the call centre operative to make the reservation

Question 5

A task is a set of activities undertaken in order to achieve a specific_____________.

See Below Explanation:

Answer : A

Question 6

Choose the statements that are correct about organisational requirements;

AMarket requirements and organisational requirements are examples of requirements from stakeholders who are not users.

BA requirement can be a qualitative user requirement or a quantitative user requirement

CTo convert user needs and user requirements into a working interactive system

DAn organisational rule that users have to follow when conducting their tasks.

EOrganisational requirements are requirements on the users that lead to requirements on the interactive system.

FA statement of what users must be able to locate, recognise, understand, select or input as part of conducting a task with the interactive system to meet identified user needs in a specified context of use.

Answer : A, D, E

Question 7

Which two of the following statements are valid as-is scenarios for an existing car rental website?

ARachel visits the car rental website to rent a small car so she can drive from Reading to Keswick to visit her brother. She compares the cars available for the dates she wants to travel and chooses the one she likes best. She reserves the car for collection on the evening of the day before her trip.

BRachel visits the car rental website to rent a small car so she can drive from Reading to Keswick to visit her brother. It is unclear whether the cars she is considering are available for the dates she wants to travel. Rachel looks for a phone number to speak to someone at the rental company but she can only find a web chat service which is currently offline. Frustrated, Rachel leaves the website and searches for an alternative car rental company.

CEstablish the required departure time; 2. Establish the costs for each available vehicle; 3. Choose a vehicle (based on cost size, personal preferences); 4. Reserve the car; 5. Collect the car.

DWhen renting a car, customers need to know which cars are available for their chosen dates so they can complete their journey on time.

EWhen renting a car, customers must be able to select their chosen dates so the website can display the cars which
are available.

FRachel lives in a village outside Reading. She drives but doesn't own a car as her village has good public transport links to the nearest town, where she works, and she finds the bus convenient and cheap. Rachel occasionally visits her brother in Keswick for the weekend. It is too expensive for her to make this journey by train, and the bus takes too long, so she usually rents a car.

Answer : A, B

Answer C is less correct than answer A and B because it is not narrative and because it is not about a specific user - that is, a persona. Answer F describes a persona; it is not narrative.

iSQI CPUX-F UXQB Certified Professional for Usability and User Experience - Foundation Level UXQB CPUX Foundation Level Exam Practice Test