HRCI PHR - Professional in Human Resources Exam Practice Test
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Question 1
Holly and Gary are HR Professionals in their organization and they're working to develop the strategic plan for their organization. Holly and Gary are using SWOT analysis to help understand the needs of human, financial, technological, capital, and other aspects of their organization. What is SWOT?
Answer : B
SWOT is an analysis that can be used to determine the strengths, weaknesses, opportunities, and threats. SWOT Analysis is a strategic planning method used to evaluate the Strengths, Weaknesses, Opportunities, and Threats involved in a project or in a business venture. It involves specifying the objective of the business venture or project and identifying the internal and external factors that are favorable and unfavorable to achieving that objective. A SWOT analysis may be incorporated into the strategic planning model.
Answer option C is incorrect. This is not a valid definition of SWOT so this choice is incorrect.
Answer option A is incorrect. This is not a valid definition of SWOT so this choice is incorrect.
Answer option D is incorrect. This is not a valid definition of SWOT so this choice is incorrect.
Question 2
If an employee wants to participate in a union, they'll often have union dues to pay. The employer is obligated to deduct the payment from the employee's paycheck and give it to the union only if which condition is met?
Answer : A
The person requesting that the union dues be deducted from their check and transferred to the union, must make the request in writing.
Answer options C and D are incorrect. There is no time limit when the employee may join the union and make request for payment of union dues.
Answer option B is incorrect. The union representative does not verify the request on behalf of an employee.
Question 3
There are four sections of the HR Impact Model. Which component of the model is considered to be the most client-oriented role?
Answer : C
The consultation role is considered to be the most client-oriented role, as HR Professionals in this role help define the overall organizational strategy.
Answer option D is incorrect. Policies and procedures help define the organizational framework, but isn't the most client-facing or client-oriented role the HR Professional must play.
Answer option B is incorrect. The HR Professional in the catalyst role processes market demographics, employee attitudes, organizational culture, and how to implement HR best practices.
Answer option A is incorrect. Programs and processes is a client-facing role, but it takes more of a functional position in the organization, such as training and development.
Question 4
There are seven stages of internal consulting that a HR Professional must be familiar with. Consider this scenario: Mark is a HR Professional for his organization. He is meeting with Tammy and Tammy's supervisor Eric to learn about a conflict between Tammy and Eric. Mark wants to understand both parties before addressing the scenario. Which of the seven stages is Mark, Tammy, and Eric participating in?
Answer : C
Mark is first exploring the situation to determine how best to address the concerns of Tammy and Eric.
Answer option A is incorrect. Mark, Tammy, and Eric are not developing recommendations; all parties are seeking to best understand the situation first.
Answer option D is incorrect. Mark has not made a recommendation, so no project plan has been developed.
Answer option B is incorrect. At this point Mark is facilitating the meeting to explore the situation, and not implementing the project plan.
Question 5
Pauline is a HR Professional for her organization and she's meeting with the sales manager Jim. Jim wants to know if Randy, one of his sales people, is considered exempt or not because he's doing outside sales. Pauline tells Jim that there are just two qualifiers for Randy to be considered exempt in his role as an outside salesperson. The first is that Randy's primary duty must be making sales. What is the other consideration?
Answer : C
Randy must primarily do sales outside of the employer's place of business to be considered an exempt employee.
Answer option D is incorrect. The amount Randy earns doesn't directly affect his role as an exempt sales person.
Answer option A is incorrect. Randy doesn't have to earn all of his income from commission.
Answer option B is incorrect. Randy doesn't need a contract to do sales.
Question 6
As an HR Professional you should be familiar with the terminology, practices, and rules governing union-based strikes. What term is assigned to a group of employees who are not directly affected by a group of striking employees, but they choose not to cross a picket line of strike?
Answer : C
A sympathy strike occurs when non-striking workers don't cross the picket line of striking workers. Answer option B is incorrect. The term scab is a derogative term by which picketers often call workers who cross the picket line. Answer option A is incorrect. The common situs picketing happens when members of a picketing labor union picket a workplace in which multiple employers work. This could include employers who the picketers don't have a disagreement with. Answer option D is incorrect. A wildcat strike is when a collective bargaining agreement restricts strikes, but workers strike anyway.
Question 7
What is the time limit for filing a charge of discrimination with the EEOC?
Answer : C
The individual filing the claim has 180 days from the date of the alleged violation. In some instances the 180-day limitation may be extended
to 300 days if the charge is covered by a state or local anti-discrimination law.
Answer option D is incorrect. The limit is 180 days, not 30 days.
Answer option B is incorrect. The limit is 180 days, not 60 days.
Answer option A is incorrect. The limit is 180 days, not 90 days.
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