Google Workspace Administrator Exam Practice Test Instant Access

Question 1

An employee at your company does not need access to their Workspace account while they are on leave for a year When they return you need to ensure they have access to their account and that all their data and current emails remain intact Also their shared documents must be available to other users You must accomplish this goal in the most cost-effective way What should you do?

AAssign an Archive User license

BSuspend their account in the Admin console

CDelete the user after copying their emails and reassigning their documents to their manager

DRemove the user license in the Admin console

Answer : B

Access the Admin Console: Sign in to your Google Admin console.

Navigate to Users: Click on 'Directory' and then 'Users.'

Find the User Account: Locate the user who is going on leave.

Suspend Account: Click on the user's name to open their account details, then click 'Suspend user.'

Confirm Suspension: Confirm the suspension, which retains all data and settings while disabling access to the account.

Shared Documents: Ensure that their shared documents remain accessible to other users without any interruptions.

Google Workspace Admin Help: Suspend a user

Question 2

The helpdesk at your organization reports that many users in multiple locations are not able to access Gmail, but can access other Workspace services. You must troubleshoot the issue What should you do first?

AOpen a ticket with Google Support listing the affected users.

BCheck the Google Workspace status dashboard to see whether there is a disruption in Gmail service availability

CCheck the Google Workspace release calendar to ensure there's not a Gmail upgrade scheduled

DCheck network connectivity of the affected users

Answer : B

Access Status Dashboard: Open the Google Workspace Status Dashboard.

Check Service Status: Look for any reported issues or outages specifically for Gmail.

Verify Timing: Check the timing of the reported issues to see if they correlate with the time when users reported problems.

Additional Information: Review any additional details or updates provided by Google regarding the service disruption.

Communicate Status: Inform the affected users about the service status and any expected resolution time.

Open Ticket if Necessary: If no issues are reported on the status dashboard, proceed with other troubleshooting steps such as checking network connectivity or opening a ticket with Google Support.

Google Workspace Status Dashboard

Question 3

An employee at your organization is having trouble playing a video stored in Google Drive that is embedded in their Google Slides presentation You need to collect the necessary details to troubleshoot the issue What should you do?

AConfirm that the source video is in a supported format and resolution and that the user has permission to play the video Have a screen share session to confirm the behavior

BInstruct the employee to give you edit access to the presentation to review the revision history See if the error message changes when you delete and add the slides back

CCheck the Google Drive audit logs for any error entries on the Slides presentation Check the help center for the appropriate error message

DCreate a copy of the presentation to see if you can replicate the problem, and document any errors you see

Answer : A

Verify Video Format: Ensure that the video format is supported by Google Drive (e.g., .mp4, .mov).

Check Video Resolution: Make sure the video resolution is supported and not too high for smooth playback.

Permission Check: Confirm that the user has the necessary permissions to access and play the video.

Screen Share Session: Arrange a screen sharing session with the user to observe the issue firsthand.

Replication of Issue: During the session, attempt to play the video to confirm the behavior and identify any error messages.

Troubleshoot: Based on the findings, guide the user on possible fixes such as re-uploading the video, adjusting permissions, or converting the video to a supported format.

Google Workspace Admin Help: Supported video formats

Question 4

Your organization is moving from a legacy mail system to Google Workspace This move will happen in phases During the first phase, some of the users in the domain are set up to use a different identity provider (IdP) for logging in You need to set up multiple idPs for various users What should you do?

AEnable single sign-on (SSO) with third-party identity providers and exclude the users who are using a different provider

BEnable single sign-on (SSO) with Cloud Identity and use Cloud Directory Sync to manage multiple identity providers

CCreate Security Assertion Markup Language (SAML) based single sign-on (SSO) profiles and assign them to specific organizational units or groups of users.

DNothing Google uses cookies to establish a user's relationship to a device This will cover multiple identity providers

Answer : C

Access Admin Console: Sign in to your Google Admin console.

Navigate to Security: Click on 'Security' and then 'Set up single sign-on (SSO) with a third party IdP.'

Add SAML Apps: Click on 'Add SAML app' and select the app to configure.

Create SSO Profiles: Set up SSO profiles for each identity provider by entering the required SAML details such as ACS URL, Entity ID, etc.

Assign to OUs/Groups: Assign the created SSO profiles to specific organizational units (OUs) or groups of users based on their IdP.

Verify Configuration: Ensure that each profile is properly configured and tested.

Google Workspace Admin Help: Set up SSO via SAML for single sign-on

Question 5

Your default Vault retention policy for Gmail is set to 365 days Your legal department has just informed you that emails sent and received by the customer support department are sensitive and must be retained for only 30 days You must enforce this new retention policy in the simplest way What should you do?

AChange the current default retention policy in Vault for Gmail to 30 days and apply it to the customer support organizational unit (OU) Configure a custom retention policy for Gmail for 365 days for your domain

BCreate two custom retention policies in Vault one for 30 days that is applied to the customer support organizational unit (OU) and one for 365 days that is applied to all other OUs in your directory

CChange the current default retention policy for Gmail to 30 days Configure two custom retention policies in Vault one for 30 days that is applied to the customer support organizational unit (OU) and one for 365 days that is applied to all other OUs in your directory

DCreate a custom retention policy in Vault for Gmail for 30 days and apply it to the customer support organizational unit (OU)

Answer : D

Step by Step Comprehensive Detailed Explanation:

Access Google Vault: Sign in to Google Vault.

Retention Policies: Navigate to 'Retention' from the side menu.

Create New Retention Rule: Click on 'Create retention rule.'

Set Duration: Set the retention period to 30 days.

Apply to OU: Apply this retention rule specifically to the organizational unit (OU) for the customer support department.

Exclude Default Rule: Ensure that this custom rule overrides the default 365-day retention policy for the customer support OU.

Save and Activate: Save the rule and ensure it is activated.

Google Vault Help: Set retention rules

Question 6

Your organization has hired a recruiting firm that is responsible for reviewing resumes and job descriptions of prospective summer interns. Employees at your organization need to collaborate with the external firm on these documents. You must set permissions and ensure the recruiting firm employees can't remove the files. What should you do?

ACreate a Google Group, add the HR team, and create a shared folder for content storage and editing

BEnable client-side encryption for the organizational unit (OU) for which the HR team are members

CCreate a Shared Drive and grant Content Manager access to the HR team

DCreate a Shared Drive and grant Contributor access to the HR team

Answer : C

To set permissions and ensure that the recruiting firm employees can't remove the files, follow these steps:

Create a Shared Drive:

Go to Drive and Docs > Manage shared drives.

Click on 'Create a shared drive' and give it a name relevant to the recruiting project.

Add members and set permissions:

Click on the shared drive.

Add the HR team and the recruiting firm employees as members.

Grant 'Contributor' access to the HR team, which allows them to edit and collaborate on documents but not delete them.

Grant 'Viewer' or 'Commenter' access to the recruiting firm employees if they only need to review the documents without editing.

Google Workspace Admin Help - Shared Drives

Google Workspace Admin Help - Permissions for shared drives

Question 7

An employee at your organization is resigning They are in charge of organizing and maintaining recurring team events You want to preserve the existing meetings and transfer ownership to the resigning employee's manager What should you do?

AAssign an Archived User (AU) license for the resigning employee

BDelete the existing calendar events and instruct the manager to create new events as the owner

CInstruct the resigning employee to share free busy details for their calendar with their manager

DTransfer both the events and the resources owned by the resigning employee to their manager by using the Admin console

Answer : D

To transfer ownership of the existing meetings and resources from the resigning employee to their manager, follow these steps:

Navigate to the Calendar settings:

Go to Apps > Google Workspace > Calendar > Manage resources.

Transfer calendar events:

Go to Tools > Data Transfer.

Select the user whose data you want to transfer (the resigning employee).

Choose 'Calendar' as the service to transfer.

Enter the email address of the manager who will receive the ownership.

Initiate the transfer.

Verify transfer completion:

Once the transfer is complete, check that the manager now owns the calendar events and resources.

Ensure that all recurring events and resources are correctly transferred.

Google Workspace Admin Help - Transfer Calendar events

Google Workspace Admin Help - Data Transfer Tool

Google Workspace Administrator Professional Google Workspace Administrator Exam Practice Test