Genesys GE0-806 Exam Practice Test Instant Access

Question 1

Which option specifies the amount of time, in seconds, between updates to the real-time agent adherence data displayed in WFM Web?

AAdherence section > Refresh Interval

BAdherence section >RefreshRate

CAdherence section > Refresh Time

Answer : B

Question 2

Which modules of WFM supervisor are used to set Alerts?

ASchedule Intraday

BPerformance

CConfiguration

Answer : C

http://docs.genesys.com/Documentation/WM/8.1.2/Admin/AboutCfg

Question 3

Which of the following WFM reports is designed to show the total amount of time an agent, team or site has spent in various states?

ASchedule States Report

BActivity weekly Schedule Report

CSchedule Summary Report

DSchedule State Totals Report

Answer : B

Question 4

In the WFM Web Supervisor, what must be used to accommodate building schedules for longer than 6 weeks?

ASet the end date to the date you desire that is 6 weeks or higher from the start date

BSet the extended end date to a date you desire that is 6 weeks or higher from the start date

CIn One WFM Server application object, set the option 'Schedule Duration' to a value greater than 6

DOne cannot build schedules greater than 6 weeks in length

Answer : C

Question 5

Which set of factors would provide the basis for an optimal staffing calculation?

AActual ASA, coverage and maximum occupancy

BActual interaction volume, actual AHT and indirectly occupied time

CActual interaction volume, actual AHT, and the service objectives

DPredicted interaction volume potential AHT and minimum occupancy

Answer : D

Question 6

Is there a limit on the number of Activities configurable in Genesys WFM for a site?

AYes, up Co 10 Activities

BYes, up to 100 Activities

CYes, up to 500 Activities

DNo, there is no limit

Answer : D

Question 7

Refer to the image shown: what would you expect to see as the Minimum working Days per week with the configuration displayed?

A5 days

B7 days

C2 days

D4 days

Answer : B

Genesys GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Exam Practice Test