Genesys GE0-806 Exam Practice Test Instant Access

Question 1

In the Schedule state Groups module of WFM Config utility) what does "Threshold" Indicate?

AHow many minutes early or late an agent can transfer to a scheduled state without being considered nonadherent

BHow many seconds early or late an agent can transfer to a scheduled state without being considered nonadherent

CHow many minutes early or late an agent can transfer to a scheduled state without being considered adherent

Answer : C

Question 2

Is it possible to configure breaks as mandatory elements of a shift?

AYes, for any break

BYes, for paid breaks only

CNo

DThis depends on other configuration constraints

Answer : C

Question 3

Refer to the image shown: When opening the WFM Schedule Intra-Day view it looks like the image, what conclusion can you draw from this?

AThere is a problem with coverage before 7AM and 6PM

BThere is a 'dip' in coverage at 2PM - 3PM

CCoverage is sufficient

DThere is no Master Forecast for that day

Answer : C

Question 4

When does WFM web place a trade "in review"?

AThe agent schedules have different trade rules

BThe agent schedules have the same trade rules

CEither agent is trading days off for working days

DEither agent has a scheduled exception with the delete rule enabled

Answer : A

http://docs.genesys.com/Documentation/WM/latest/Admin/EmailNotif

Question 5

Complete the sentence:

Task Sequence is configured on_____________________________.

AAn Activity

BA Contract

CA Shift

DA Rotating Pattern

Answer : C

http://docs.genesys.com/Documentation/WM/8.1.3/Admin/TaskSeqs

Question 6

Which of the following contains all the four exceptions rules regarding trade conditions?

ARemove, Do not trade. Keep with Agent, Keep with Schedule

BDelete, Do not trade, Keep with Agent, Keep with Schedule

CDelete, Do not trade, Keep with Agent, Keep with Activity

DRemove, Do not trade, Keep with Agent, Keep with Team

Answer : C

Question 7

At what point can an Agent see his own schedule through WFM web Agent?

AOnce the schedule is published

BOnce the configuration, policy and Calendar are configured

COnce the forecast is published and the Agent runs the Scheduler

DOnce the Supervisor runs the scheduler

Answer : A

http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CWFM.pdf

Genesys GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Exam Practice Test