Genesys GCX-SCR Exam Practice Test Instant Access

Question 1

Using the variables named 'value' and 'currency', you must create a syntax to display 10$. Choose the correct option. Variables: value = 10, currency =$.

A{{value}} + {{currency}}

B{value} + {currency)}

C{{value}}{{currency}}

D{value} {currency}

Answer : C

The correct syntax to display '10$' using the variables value and currency in Genesys Cloud CX scripting is {{value}}{{currency}}. This syntax correctly concatenates the two variables without any additional characters or spaces, ensuring that the result is displayed as '10$' on the script page.

Question 2

Using the _____ action in scripts, you can temporarily stop recording the interaction.

AHold

BSecure Pause

CSecure Hold

DStop Recording

Answer : B

The Secure Pause action in Genesys Cloud CX is used to temporarily stop the recording of an interaction, particularly when sensitive information, such as payment details, is being collected. This action is essential for compliance with data protection regulations like PCI-DSS, ensuring that sensitive data is not recorded or stored.

Using Secure Pause ensures that the recording is automatically resumed after the sensitive information has been captured, maintaining the integrity of the interaction while protecting customer data.

Question 3

Identify the template that contains one or more visual components that you can insert into a script page.

ACustom Template

BScript Template

CComponent Template

Answer : C

In Genesys Cloud CX, a Component Template contains one or more visual components that can be inserted into a script page. These templates are designed to provide reusable UI elements that can be consistently applied across different scripts. Using component templates helps in maintaining uniformity and speeding up the script creation process by allowing script designers to easily drag and drop pre-defined components into their scripts.

Component templates can include items such as buttons, text fields, and other interactive elements that are commonly used within the scripts.

Question 4

In Genesys Cloud, what features or aspects classify scripts? (Choose three.)

ALabels based on interaction type

BClassification based on interaction route

CUtilization of visual controls

DIntegration of text and graphics

ECreation of interaction-specific script templates

Answer : A, C, D

Scripts in Genesys Cloud CX are classified by several features that enhance their usability and flexibility:

A . Labels based on interaction type: Scripts can be categorized and labeled according to the interaction type (e.g., voice, chat, email), making it easier to identify and manage them.

C . Utilization of visual controls: Genesys Cloud CX allows the use of various visual controls (buttons, inputs, checkboxes) to enhance user interaction within scripts, enabling agents to interact seamlessly.

D . Integration of text and graphics: Scripts can integrate both text and graphical elements, allowing for a richer, more interactive experience for agents and customers alike. This can include images, links, and dynamic content.

Options B and E are not core classifications for Genesys Cloud CX scripts.

Question 5

What are the key components and functionalities of scripts used to present information to agents? (Choose four.)

AVisual controls

BEditor

CText

DReports

ENavigational Aids

FGraphics

Answer : A, C, E, F

The key components and functionalities of scripts used to present information to agents in Genesys Cloud CX include:

Visual controls: These are interactive elements like buttons, dropdowns, and checkboxes that agents can use to interact with the script.

Text: Text components are used to display information, instructions, or data to the agents within the script.

Navigational Aids: These help agents move through the script logically, guiding them from one section or page to another.

Graphics: Graphics can be used to enhance the visual presentation of the script, making it more engaging and easier to follow.

These components are integral to designing effective scripts that aid agents in their tasks by providing the necessary tools and information in a user-friendly format.

Genesys Cloud CX Script Components Documentation.

Question 6

What property should you enable for a variable whose value is to be saved to external storage?

ACustom

BInput

COutput

DExternal

Answer : C

When you want to save a variable's value to external storage in Genesys Cloud CX, you should enable the Output property for that variable. The Output property designates that the value of the variable can be exported or sent out of the current script, which is necessary for saving data to external systems like a CRM or database.

This setting is crucial for ensuring that data collected or processed in the script is correctly passed on to other systems for further use.

Genesys Cloud CX Scripting Variables Documentation.

Question 7

Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

AConsult Transfer

BInvoke Secureflow

CBlind Transfer

DSchedule Callback

Answer : A

The Consult Transfer action in a contact center allows agents to transfer interactions seamlessly without needing to remember the destination. This type of transfer allows the agent to consult with the destination party before completing the transfer, ensuring that the interaction is handled smoothly and that the receiving party is fully informed.

This feature is particularly useful in complex customer service scenarios where context needs to be preserved during the transfer.

Genesys Cloud CX Interaction Management Documentation.

Genesys GCX-SCR Genesys Cloud CX: Scripting Certification Exam Practice Test