Genesys GCX-ARC Exam Practice Test Instant Access

Question 1

Which ACD routing method routes interaction to the next available agent?

ABullseye ACD

BStandard ACD

CSkills based routing

DAll of the above

Answer : B

https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/

Question 2

You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

AUse an outbound campaign to promote the product.

BUse the directory feature for advertising the product.

CUse the prompt feature to play the product details every time customer dials your contact center.

DUse the data tables feature for advertising the product.

Answer : A, C

Question 3

Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.

ATrue

BFalse

Answer : A

Question 4

What is the maximum prompt file size you can upload?

A10 MB

B20 MB

C25 MB

D50 MB

Answer : C

Question 5

The FindSkill() function is not case sensitive when performing a search.

ATrue

BFalse

Answer : A

Question 6

Which variable's value indicates whether the flow is running in debug mode?

AFlow.IsTest

BFlow.IsDebug

CFlow.Version

Answer : B

Question 7

Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)

ACall Data Action

BCall Back

CSet Flow Outcome

DCollect Input

EData Table Lookup

FGet Participant Data

Answer : A, C, D, E

Genesys GCX-ARC Genesys Cloud CX: Architect Certification Exam Practice Test