Genesys GCX-ARC Exam Practice Test Instant Access

Question 1

Select the types of scheduling available in Genesys Cloud. (Choose two.)

AManual Scheduling

BLoad based Scheduling

CAutomated Scheduling

DAll of the above

Answer : B, C

Question 2

Architect supplies a built-in _______________ flow.

ASecure Call

BInbound Call

CIn-Queue Call

DOutbound Call

Answer : C

Question 3

If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.

ATrue

BFalse

Answer : B

Question 4

When creating a schedule, which of these frequency types are available for the Repeating event feature? (Choose four.)

ADaily

BWeekly

CQuarterly

DMonthly

EHourly

FYearly

Answer : A, B, D, F

Question 5

Arrange the listed schedule groups based on call flow priority.

1. Closed

2. Emergency

3. Open

4. Holiday

A2,3,4,1

B2,4,1,3

C2,3,1,4

D2,1,4,3

Answer : C

Question 6

To route an incoming call based on the current time, _____ is the best method.

AInbound call flow

BScheduling

CCall route

DCallable time sets

Answer : C

Question 7

You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)

AUse an outbound campaign to promote the product.

BUse the directory feature for advertising the product.

CUse the prompt feature to play the product details every time customer dials your contact center.

DUse the data tables feature for advertising the product.

Answer : A, C

Genesys Cloud CX: Architect Certification Exam Practice Test