Genesys GCP-GC-REP Exam Practice Test Instant Access

Question 1

Which of the following are available report file formats for export? (Choose three.)

A.doc

B.xls

C.txt

D.docx

E.xlsx

F.pdf

Answer : A, B, F

Question 2

Which definition matches the performance and activity views for Queues?

AUsed to monitor real-time contact center metrics.

BUsed to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

CUsed to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

DUsed to view historical data only.

EUsed to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Answer : E

Question 3

Which definition matches the performance view for Dashboard?

AIt is used to monitor real-time contact center metrics.

BIt is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

CIt is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

DIt is used to view historical data only.

EIt is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Answer : B

Question 4

How many days does the report exist after you run it?

A60

B70

C80

D90

Answer : A

Question 5

Your customizations in the interaction view remain in effect even if you leave and return to the view.

ATrue

BFalse

Answer : A

Question 6

After the report gets deleted, you can download it from the archived list.

ATrue

BFalse

Answer : B

Question 7

Which report calculates a Monthly Service Level?

AQueue Metrics Report

BQueue Wrap-up Summary Report

CQueue Metrics Summary Report

DQueue Metrics Interval Report

Answer : C

Genesys Cloud Certified Professional - Reporting and Analytics Exam Practice Test