Genesys GCP-GC-ADM Exam Practice Test Instant Access

Question 1

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?

AReports

BDashboards

CDynamic Views

DAll of the above

Answer : C

https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/

Question 2

What is a DNC list?

AA DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

BA DNC list is another name for a contact list.

CA DNC list is a table containing high-priority numbers that should be dialed using preview mode.

DA DNC list is a table containing phone numbers that a campaign should never dial.

Answer : C

Question 3

Which of the following options are used when scheduling a report? (Choose three.)

ATime period

BCustom Date Range

CRecurrences

DTime zone

EStart Time

Answer : A, B, C

Question 4

Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)

AReports

BDynamic Views

CDashboard

DInteraction

Answer : A, C, D

Question 5

What statements are true regarding contact lists used for outbound campaigns? (Choose three.)

AContact lists must contain the home phone number and first and last name fields, at a minimum

BContact lists are read-only and cannot be updated by the agents

CA contact list can have its own unique structure, including an arbitrary number of phone number types

DEach campaign can have its own contact list, or contact lists can be shared among campaigns

ETo use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

Answer : C, D, E

Question 6

When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.

ATrue

BFalse

Answer : B

https://help.mypurecloud.com/articles/configure-a-group-phone-number/

Question 7

The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?

Answer : C

Genesys Cloud Certified Professional - Contact Center Admin Exam Practice Test