GAQM CITM-001 Certified Information Technology Manager Exam CITM Exam Practice Test

Answer : A, B, C

Globalization is the process of increasing economic, political, and cultural integration and interdependence across the world. Some of the impacts of globalization are:

Rationalized manufacturing: Globalization enables firms to produce goods and services in different locations according to their comparative advantages, such as lower costs, higher quality, or better access to markets. This leads to more efficient and competitive production, as well as increased specialization and trade.

Managing risk across currencies: Globalization exposes firms and individuals to fluctuations in exchange rates, which affect the value of their assets, liabilities, and incomes. To manage this risk, they may use various financial instruments, such as hedging, derivatives, or currency swaps, to reduce their exposure or benefit from favorable movements.

Worldwide purchase: Globalization expands the range and availability of goods and services that consumers can purchase from different countries and regions. This increases consumer choice, lowers prices, and improves quality and variety. It also creates opportunities for cross-cultural learning and exchange.

https://www.nationalgeographic.org/article/effects-economic-globalization/

https://byjus.com/commerce/globalisation/ https://byjus.com/commerce/globalisation/

Answer : A, B, E

Application software is a type of computer program that performs a specific personal, educational, or business function. It is designed to help users perform an activity or solve a problem. Application software can be classified into two basic categories: general-purpose and specific-purpose. General-purpose application software can be used for a variety of tasks, such as word processing, web browsing, or image editing.Specific-purpose application software is tailored for a particular domain, such as accounting, engineering, or gaming12

According to these definitions, Adobe Photoshop, Internet Explorer, and Microsoft Word are examples of application software. Adobe Photoshop is an image editing software that allows users to create and modify digital images. Internet Explorer is a web browser software that enables users to access and view web pages. Microsoft Word is a word processor software that allows users to create and edit text documents. All these software are designed to help users perform specific tasks and are independent of the operating system or hardware.

On the other hand, Linux and Unix are not examples of application software. They are examples of system software, which is a type of computer program that controls and manages the operation of the computer and its peripherals. System software includes operating systems, device drivers, firmware, and utilities. Operating systems, such as Linux and Unix, are system software that provide the basic functions and services for running other software and applications. They are responsible for managing the hardware resources, such as memory, CPU, disk, and network, and providing the user interface, such as command-line or graphical.System software is essential for the functioning of the computer and is usually pre-installed or embedded in the computer123Reference:1:Application software | Definition, Examples, & Facts | Britannica,2:What is Application Software? App Software Examples and Basics - Quickbase,3:Application software - Wikipedia

Answer : B, C

Interpreting information means understanding its meaning and implications in a given context. Two factors that are important while considering interpreting information are external and situational. External factors refer to the sources, reliability, validity, and timeliness of the information. Situational factors refer to the purpose, audience, and expectations of the information. These factors help to evaluate the relevance, accuracy, and usefulness of the information for a specific situation or problem.Reference:Certified Information Technology Manager (CITM) - gaqm.org, page 7;Certified Information Technology Manager (CITM) - GAQM, Module 2 -- Understanding and Interpreting Information.

Answer : A

Temporary work groups are formed for a specific purpose and usually dissolve after the task is completed. They may include employees of customers, suppliers or partner corporations who collaborate with the organization to achieve a common goal. For example, a temporary work group may be created to develop a new product, launch a marketing campaign, or implement a new system. Temporary work groups can benefit from the diverse perspectives, skills, and resources of their members, as well as foster innovation and learning.Reference:CITM Course Outline,Flexible Work Arrangements: Types and Benefits

Answer : B, C

Information processing is the exchange of information among people, processes and systems within an organization1.It is crucial for achieving business goals, making informed decisions and working efficiently2.To effectively deliver the information needed to decision makers, Management Information Systems (MIS) need to have the necessary components to collect, process, store and retrieve the information whenever it is needed3.The success of information processing depends on the alignment of MIS with the organizational strategy, structure and culture3. Therefore, the two management departments that are responsible for the success of information processing aretop managementandmiddle management.Top management is responsible for setting the vision, mission, goals and objectives of the organization, as well as defining the policies and procedures that guide the information flows3.Middle management is responsible for implementing the plans and strategies of top management, as well as coordinating and supervising the activities of lower-level managers and employees3.Both top and middle management need to ensure that the information systems are aligned with the business needs, and that the information flows are effective, efficient and secure3.Reference:1: Practices for managing information flows within organizations12: Management Information Systems (MIS): Definition and How It Works23: Information management3

Answer : A

Tangible costs are those that can be easily quantified and measured, such as direct expenses or physical assets. However, in some cases, tangible costs savings can be difficult to estimate because they depend on various factors, such as the expected life cycle of the asset, the depreciation rate, the maintenance costs, the opportunity costs, and the market conditions. For example, if a company invests in a new production machine, the tangible cost savings would be the difference between the cost of the old machine and the cost of the new machine, plus the additional benefits of the new machine, such as higher output, lower energy consumption, and improved quality. However, these benefits may not be easy to measure or predict, especially in the long term. Therefore, tangible costs savings can be difficult to estimate in some cases.Reference:Tangible Cost: Meaning and Difference From Intangible Costs - Investopedia,What Are Tangible Costs? (Plus Why They Matter and Examples) | Indeed.com,Intangible Cost vs. Tangible Cost - What's the Difference? | This vs. That,Project tangible and intangible benefits - Twproject: project management software

Answer : A

In a multi-user design, one group usually develops the systems for use by another group. This is because different groups of users may have different needs, preferences, and expectations for the system. For example, a system that is designed for the accounting department may not be suitable for the marketing department, or a system that is designed for the managers may not be user-friendly for the employees. Therefore, a multi-user design involves identifying the target users, analyzing their requirements, designing the system accordingly, and testing the system with the users. A multi-user design also requires coordination and communication among the developers and the users, as well as among different user groups, to ensure that the system meets the needs and expectations of all stakeholders.Reference:Multi-User Operating System - GeeksforGeeks;Multiple Group Design: Definition & Examples - Study.com;Chapter 10: Information Systems Development