Exin VERISMF Exam Practice Test Instant Access

Question 1

How does DevOps advance and enhance service management practices within an organization?

ADevOps serves as the foundational framework for all service management practices.

BDevOps shifts service management practices earlier in the development pipeline, making them more efficient.

CDevOps is exclusively for developing new products and services and does not impact existing practices.

DDevOps is newer than service management and does not contribute to its advancement.

Answer : B

Question 2

How can Agile principles be effectively utilized to support service management practices within an organization?

AAgile cannot be used for service management practices.

BAgile is primarily used for iterative product and service development.

CAgile facilitates universal acceptance of all service management practices.

DAgile is employed to build service management processes using traditional waterfall methodologies.

Answer : B

Question 3

In a rapidly growing organization seeking to minimize the costs of fixing errors resulting from late discovery of integration and test errors, which management practice is most suitable to address this challenge?

AAgile

BCustomer Experience/User Experience (CX/UX)

CLean

DService Integration and Management (SIAM)

Answer : C

Question 4

What is the core objective of service measurement within service management?

ATo demonstrate compliance with laws, regulations, and contracts

BTo enable service providers to manage the performance of underlying service elements

CTo enable consumers to comprehend the costs of service provision

DTo quantify and qualify the results or outcomes delivered by a service

Answer : D

Question 5

In the VeriSM model, during which process does the "Define" stage produce a definition of what constitutes good service?

ACreating the service blueprint

BCreating the solution

CDefining consumer needs

DGathering requirements

Answer : D

Question 6

The Shift Left approach advocates pushing solution development, delivery, and support to earlier stages in their lifecycle, aiming to achieve greater efficiencies, cost savings, and enhanced customer focus. Which of the following activities is NOT typically associated with the Shift Left approach?

ADoes it involve the automatic correction of operational issues after they have already occurred, enhancing incident resolution efficiency?

BIs it characterized by the automatic detection of potential operational issues before they manifest, allowing for proactive mitigation?

CDoes it encompass the automatic referral of incidents to second-line support, streamlining incident management processes?

DIs it focused on facilitating self-service incident diagnosis, empowering users to troubleshoot and resolve issues independently?

Answer : C

Question 7

Within the Lean methodology, distinct types of waste are identified and classified. What specific type of waste is described as "producing at levels of quality that exceed the requirements and expectations of the customer"?

AIs it best encapsulated by the concept of 'Inventory,' representing the surplus accumulation of goods or services beyond immediate demand?

BDoes it align with the concept of 'Overdelivering,' where the output surpasses the customer's needs and specifications?

CIs it accurately characterized as 'Overprocessing,' involving excessive and unnecessary steps or efforts in the production process?

DDoes it correspond to the notion of 'Overproduction,' signifying the creation of goods or services beyond what is immediately required?

Answer : C

Exin VeriSM Foundation Exam Practice Test