CIPS L3M4 Team Dynamics and Change Exam Practice Test

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Total 90 questions
Question 1

The creation of the internet / world wide web is an illustration of what kind of turbulence within the environment?



Answer : A

Technological turbulence creating in its turn, both competitive and market turbulence.


Question 2

'Collaborate, communicate, XXXX and coerce'. Select the missing term.



Answer : D

'Collaborate, communicate, direct and coerce.'

Methods of communicating change. These terms are taken directly from your syllabus for this sub-ject, and reflect a decreasingly co-operative approach to communicating / implementing change.

Managers can decide where they wish to be on this spectrum of behaviours, rather like McGregor suggests with Theory X and Y.


Question 3

'A team has a common XXXX and YYYY'.

Select the one which fits best.



Answer : D

Purpose and goals - the description is part of the definition of a team.

Language and culture might immediately appeal, but is not the correct answer. Teams might com-monly have the same employer. Captain and uniform is a mild attempt at humour - teams don't need a uniform, although some do eg airline crews and footballers.


Question 4

The view that workers are naturally lazy, avoid responsibility and are without ambition is in line with Theory (Douglas McGregor):



Answer : B

X - this view is one end of the extreme spectrum created by McGregor to aid discussion and under-standing of management types / styles.

The other extreme being 'Y'.


Question 5

Fear of the unknown, peer pressure, organisational politics are examples of reasons why people might:



Answer : B

The mood of the QUESTION NO : is that something is to be resisted rather than encouraged - the other three options - investment, procurement and promotion are often seen as positives, not negatives.

The answer is 'resist change' - many humans find change very challenging, especially as there seems to be so much of it around.


Question 6

An employee responsible for managing both warehousing and transport in an organisation would best be described as a:



Answer : C

Logistics essentially being about the storage and transportation of goods.

The QUESTION NO : requires an answer at managerial level.


Question 7

CIPS believes that it is good practice for different staff members to be responsible for three key ac-tivities in procurement (specifying / requisitioning; sourcing / contracting; authorising payment), in order to reduce the likelihood of malpractice, and to do what is in the best interests of the organisa-tion. Select two of the following terms which this principle is known by.



Answer : A, B

Segregation or separation of duties - making different people / line managers responsible for differ-ent stages of the process, making it less likely that fraud can occur.


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Total 90 questions