CIPS L3M4 Team Dynamics and Change Exam Practice Test

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Total 90 questions
Question 1

Continuous improvement -- making small changes in operations and activities in a never-ending way -- is called in Japanese:



Answer : B

It's 'kaizen'.

This links to notions of JIT, lean, total quality management, etc.

The other answers shown are not relevant to this course.


Question 2

Continuous improvement -- making small changes in operations and activities in a never-ending way -- is called in Japanese:



Answer : D

Kaizen - continuous improvement.

Small changes.

The other answers are essentially unrelated and facetious.


Question 3

R Meredith Belbin made a distinction in his work between 'solo leaders', who were kind-of historic leaders; and 'team leaders' who are seen as being leaders for modern times, or of the future.

From the list shown, select the one answer which represents the solo leader, rather than the team leader.



Answer : D

The correct answer to the QUESTION NO : is: 'Sets objectives and separate tasks for individual team mem-bers'.

So in a sense, the 'team leader' allows the group to function / facilitates the group's success; where the 'solo leader' is more directive and 'involved'. If you have experience of military leadership you may wish to reflect on which camp those leaders fall into.


Question 4

A psychological view in which an employee treats the business and the work as if it were their own:



Answer : B

Work ownership - the idea that a person 'takes ownership' of their work, and thus performs better.

A sub-set could be problem ownership - taking ownership of workplace problems because of work ownership.


Question 5

According to CIPS / Profex, which of the following are not external stakeholders? Select two.



Answer : A, B

Lenders such as banks, and shareholders are connected stakeholders, thus they are not external.

The media and trade unions are external.


Question 6

'The power of an individual to persuade others may come from perceived attractiveness and right to be given respect' Which of French and Raven's categorisations applies here?



Answer : C

The answer is 'referent power'.

An example might be a long-standing employee who 'knows the ropes' and helps others. Or it may be a famous person whose fame gives them power.

In some sources this may be known as 'charisma power'.

For me a great example of this form of power is Bill Clinton, who combined his allegedly substan-tial charisma, along with legitimate power and informational power. Presumably as US President, he also had access to coercive power as well as reward power. A powerful guy in a powerful position. People who have dealt with him long after he ceased to be the President say that his referent / cha-risma power lives on, hugely.


Question 7

A xxxx team is a group of individuals brought together into a single team from different areas of the organisation.

Select one which best replaces xxxx.



Answer : C

The answer is 'cross-functional'.

The term 'cross-functional' is used in your learning objectives and assessment criteria. You may wish to be clear as to what a cross-functional team is, and what its benefits are.

'Cross-organisational' would mean across separate organisations, which is not what the QUESTION NO : is asking about.


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Total 90 questions