Avaya 78950X Exam Practice Test Instant Access

Question 1

When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)

AYou can schedule multiple applications for backup in a single scheduling task.

BThe backup folder contains backup files for each application you select.

CYou can schedule on a frequency of a specific date.

DRegularly occurring backups create a new backup folder for the previous backup.

EYou can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.

Answer : B, C, E

Question 2

For which operation is the Outbound Mail Handler component of the Email Manager responsible?

ARetrieving email messages from the corporate email server

BSaving email attachments to the appropriate folder

CApplying the rules engine to determine what skillset to queue the contact to

DLogging into the corporate email server and sending the auto-reply

Answer : C

Question 3

A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.

Which CCMM tool provides this functionality?

AThe Multimedia Contact Manager

BThe CCMA

CThe E-mail Manager

DThe outbound campaign Management Tool

Answer : B

Question 4

Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?

AACCS, Configuration component

BACCS, Contact Center Manager component

CIP Office Web Manager

DIP Office System Status

Answer : D

Question 5

Refer to the exhibit.

What does the Mailbox status relate to?

AThe connection with the recipient mailbox is established.

BThe connection with the web communication server is established.

CThe connection with the multimedia system is established.

DThe connection with the multimedia database is established.

Answer : A

Question 6

Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)

ASkillsets are only used for reporting purposes.

BA skillset is a group of activity codes used for reporting purposes.

CA skillset is group of agents whose skills are similar.

DSkillsets are referenced in both application flows and scripts.

Answer : B, D

Question 7

Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)

AOB_Skill1

BEmail_Skill1

CSkill2

DVM_Skill1

EOutbound_Skill1

Answer : A, C, D

Avaya 78950X Avaya Contact Center Select Implementation and Maintenance Exam Practice Test