Avaya 7492X Exam Practice Test Instant Access

Question 1

Which two vector variable types are strictly global in scope? (Choose two.)

Astepcnt

Bdow

Cvalue

Dani

Ecollect

Answer : C, E

Question 2

Given the following conditions:

In the lousiness Advocate configuration

During call surplus conditions

If calls are waiting when an agent becomes available

The agent's selection method is Percent Allocation

How will the Communication Manager Interpret the highest priority call-.?

AAs the highest skill level and the highest ratio of CWT/SO or PWT/SO

BAs the highest skill level and the longest CW1 or PWI

CAs the longest CWT or PW I

DAs the oldest call waiting that best maintains the administered target allocations for all skills

Answer : A

Question 3

If your software is not working, what is the best practice to determine how to fix the concern?

ADo a root cause analysis and gather information to solve the problem to prevent future Issues.

BUse the nine disciplines associated with troubleshooting to identify and describe the problem.

CThe ability to get the software running immediately will solve all business needs.

DMonitor logs and alerts for Information for a few months to determine the problem.

Answer : A

Question 4

A company using Avaya Aura Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configuration queues correctly.

As a part of a good Global Support Services (CSS) methodology, what should the company do next?

AReduce or eliminate the business Impact of the vector by testing the vectors.

BIdentify components where the queue is configured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.

CTake corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.

DDetermine the frequency and severity of the Issue where the vector does not route calls properly

Answer : B

Question 5

How can an installer identify if a customer has the Call Center Elite package?

ACheck the System-Parameters Customer-Options Form and look for the 'Call Center Elite' field.

BCheck the Feature-Related System Parameters and look for the 'Call Center Elite' field.

CCheck the System-Parameters Customer-Options Form and look for the 'EAS' field.

DCheck the System-Parameters Customer-Options Form and look for the 'Vectoring (3-0 Enhanced) field.

Answer : C

Programming Call Vectors in Avaya Aura Call Center 6.0 Page 205

Question 6

A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).

Which command in the vector would invoke NCR when using LAI?

Aroute-to number 9112920414 with cov y if unconditionally

Broute-to number 112920414 with cov n if unconditionally

Croute-to number r112920414 with cov n if unconditionally

Droute-to number *r112920414 with cov n if unconditionally

Answer : C

Question 7

You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group.

Which command would be the start point?

Alist usage hunt-group 10

Blist hunt group 10

Clist usage extension xxxx(Where xxxx is the extension number)

Dremove hunt-group 10

Answer : B

Avaya 7492X Avaya Aura Call Center Elite Support Exam Practice Test