Avaya 7392X Avaya Aura Call Center Elite Implementation Exam Practice Test

A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

If an agent has the skills to handle one call:

Under the skill level handling preference, which o( the calls will the agent handle first?

Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)

Which component handles the featured of Avaya Aura Call Center Elite?

Which component provides audio support in Avaya Aura Call Center Elite?

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.

Which feature must be activated on the system-parameters customer-options to allow this?