Avaya 7392X Avaya Aura Call Center Elite Implementation Exam Practice Test

Direct Agent calls are not getting counted correctly In the Call Management System (CMS). What must be administered so that Direct Agent calls are measured properly?

A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after they complete a sales call.

To allow this agent to wrap up a call, which parameter should be adjusted?

If an agent has the skills to handle one call:

Under the skill level handling preference, which o( the calls will the agent handle first?

Which component handles the featured of Avaya Aura Call Center Elite?

Which component provides audio support in Avaya Aura Call Center Elite?

You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as Intended.

Which command would you use to do this?

Refer to the exhibit.

You configured vectors in New York and Denver locations to look ahead interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that all calls are interflowing to Denver.

What would cause all calls to interflow to Denver?