Avaya 7392X Exam Practice Test Instant Access

Question 1

In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to be answered by the agent that has been available the longest. Skill level is not be taken into account when routing the queued calls to an agent.

To meet this requirement, to which type of call distribution method should the hunt group> be configured?

ADirect Department Calling (DDC)

BUniform Call Distribution Most Idle Agent (UCD-MIA)

CUniform Call Distribution-Least Occupied Agent (UCD-LOA)

DDynamic Agent Selection (DAS)

EExpert Agent Distribution-Most Idle Agent (EAD-MIA)

Answer : B

Administering Avaya Aura Call Center Features 6.0 page 224

Question 2

Refer to the exhibit.

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable ''A''?

A9432

B876549432

C3876

D87654

Answer : B

Question 3

Which property of the SET command makes the command unique when dealing with variables?

AThe SET command allows variables to be manipulated using arithmetic and string operators

BThe SET command allows you to place calls in a particular queue

CThe SET command allows a group of variables to follow a specific pattern

DThe SET command reassigns variables to new values during the process of a vector

Answer : A

Question 4

A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

AUse the display events command in the Communication Manager.

BUse the lint history command in the Communication Manager.

CUse the System Maintenance > Reports > Error Log Report in the Call Management System.

DUse the Exceptions > Reports > Vector Exceptions in the Call Management System.

Answer : A

Question 5

Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

AMOD10

BADD

CCATR

DSEL

Answer : A

Question 6

When a customer upgrades from Basic Avaya Call Center to Avaya Aura Call Center Elite, which three features are added? (Choose three.)

AService Level Maximize

BAdvocate

CHunt Group

DCall Management System (CMS)

EAgent Selection (EAS)

Answer : A, B, E

Programming Call Vectors in Avaya Aura Call Center 6.0 Page 205

Question 7

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

ASystem-Parameters Security

BSpecial System Parameters

CSystem-Parameters Customer-Options

DFeature-Related System Parameters

Answer : C

Avaya 7392X Avaya Aura Call Center Elite Implementation Exam Practice Test