Avaya 6211 Avaya Aura® Contact Center Multimedia Implementation Exam Practice Test

Which tool displays the status counts for each multimedia contact type?

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?

Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?

Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will the screenpop launch as shown in the exhibit?

Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?