Avaya 6210 Exam Practice Test Instant Access

Question 1

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for the Web Communications skillset?

AWC_

BVI_

CPO_

DSM_

Answer : D

Question 2

During the design of the Outbound Campaign, the administrator chooses between two types of dialing. Which two types of dialing options are available when designing the Outbound Campaign? (Choose two.)

APreview dialing

BProgressive dialing

CPredictive dialing

DPredetermined dialing

Answer : A, C

Question 3

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

AA multimedia suffix is added to the skillset name.

BA multimedia prefix is added to the skillset name.

CA multimedia disposition code is added to the skillset.

DMultimedia is added to the skillset name.

Answer : C

Question 4

When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)

Athe Skillset the Email was sent to (skillset groups)

Bwho the Email was sent from (sender groups)

Cwhen the Email was received (office hours)

Dwhat priority the Email was sent with (priority groups)

Especific characters, words or phrases in the Email message (keywords)

Answer : B, C, E

Question 5

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

Athe Outbound Campaign Management Tool

Bthe Outbound Message Handler

Cthe Inbound Message Handler

Dthe Rules Engine

Answer : A

Question 6

Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)

AThe External Message Handler

BOpen Queue Engine

CThe Outbound Message Handler

DThe Rules Engine

EThe Inbound Message Handler

FThe Inbound Mail Handler

Answer : B, E, F

Question 7

Which type of dialing is it when the outbound call is made automatically after presentation to the agent?

AProgressive dialing

BPredetermined dialing

CPredictive dialing

DPreview dialing

Answer : C

Avaya Aura Contact Center Implementation Exam Practice Test