Avaya 6210 Exam Practice Test Instant Access

Question 1

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

AAssign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS).

BAdd the Communication Control Toolkit (CCT) server through the CCMA.

CAdd the Microsoft Exchange server through the CCMA.

DAssign the CCT server as a reporting server for the CCMS.

Answer : A

Question 2

During the design of the Outbound Campaign, the administrator chooses between two types of dialing. Which two types of dialing options are available when designing the Outbound Campaign? (Choose two.)

APreview dialing

BProgressive dialing

CPredictive dialing

DPredetermined dialing

Answer : A, C

Question 3

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

AA multimedia suffix is added to the skillset name.

BA multimedia prefix is added to the skillset name.

CA multimedia disposition code is added to the skillset.

DMultimedia is added to the skillset name.

Answer : C

Question 4

When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed. Which three routing options can be applied? (Choose three.)

Athe Skillset the Email was sent to (skillset groups)

Bwho the Email was sent from (sender groups)

Cwhen the Email was received (office hours)

Dwhat priority the Email was sent with (priority groups)

Especific characters, words or phrases in the Email message (keywords)

Answer : B, C, E

Question 5

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

Athe Outbound Campaign Management Tool

Bthe Outbound Message Handler

Cthe Inbound Message Handler

Dthe Rules Engine

Answer : A

Question 6

A customer wants to implement a Voice and Multimedia Contact Center. In addition to the Avaya Aura Contact Center (AACC) server, which two functional server types can be integrated into the Voice and Multimedia Contact Center architecture? (Choose two.)

ATerminal server

BCorporate Web server

CCorporate Email server

DFTP server

Answer : B, D

Question 7

Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?

ACCT Console

BCCT Trace Control

CCCT Reference Client

DCCT API

Answer : A

Avaya 6210 Avaya Aura Contact Center Implementation Exam Practice Test