Avaya 37820X Exam Practice Test Instant Access

Question 1

In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

AThe Contact Center Manager Server database

BThe Contact Center Manager Administration database

CThe Communication Control Toolkit database

DThe Contact Center Multimedia database

Answer : D

Question 2

Refer to the Scenario: IT-FAC.

With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.

In addition to the number of trunks required to extend calls, what other design issue must be considered?

AThe incoming and outgoing trunk must be digital.

BThe Incoming trunk can be analog or digital and the outgoing trunk must be digital.

CThe incoming and outgoing trunk can be analog or digital.

DThe incoming trunk must be digital and the outgoing can be analog or digital.

Answer : D

Question 3

Refer to the Scenario: IT-FAC.

You are proposing that the customer migrate to SIP trunks and install an Session Border Controller for Enterprise (SBCE). Another Sales Engineer asks you why terminating SIP trunks directly on the IP Office and using the built-in firewall is not a best practice.

What is the reason for using the SBCE to terminate SIP trunks?

AIt provides NAT Traversal not available with direct termination.

BIt stops attacks and hacks before entering the private network.

CIt provides VPNIess remote worker functionality for 1600 endpoints.

DIt allows registration and authentication to be done in the core of the network.

Answer : A

Question 4

For your customer, you have decided to configure an IP Office Server Edition.

Using Just the primary server, which types of internal collaboration are available for the power users?

AAudio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses and video licenses

BAudio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses

CAudio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses

DAudio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses and video licenses

Answer : B

Question 5

A company's IT staff often works from remote locations.

What is required for them to manage the Avaya IP Office Platform remotely?

AThe Avaya Secure Access Link (SAL)

BVPN access and the System Status tool

CVPN access to the corporate network and an IP Office System Monitor

DVPN access to the corporate network and a web browser

Answer : C

Question 6

Refer to the Scenario: Bittersweet Coffee Company (BCC).

When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.

Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?

AAvaya Session Border Controller for Enterprise

B1600 series telephone sets

CAvaya one-X Mobile

DVoicemail Pro

Answer : A

Question 7

Refer to the Scenario:

Bittersweet Coffee Company (BCC).

Your initial bid response has been designed to meet only the customer's stated needs from the RFP.

Which feature brings added value to your solution without incurring any additional cost to the customer?

AOn demand call recording and reporting for any user

BHTML based call accounting reports

CMeet-me audio conferencing

DCentralized management of wired network switches

Answer : D

Avaya 37820X Avaya Midsize Solution Design Exam Practice Test