Avaya 3314 Exam Practice Test Instant Access

Question 1

Which IP address is used by the speech servers to communicate with the MPP when processing ASR and TTS transactions?

AHost Address

BNetwork Address (VoIP)

CNetwork Address (MRCP)

DNetwork Address (AppSvr)

Answer : C

Question 2

Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to route more calls to the Chicago call center than are routed to the Denver call center.

Which Skill and Destination configurations are required?

AOn the Skill configuration page, configure the Agent Strategy as UCD-MIA.On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Denver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.

BOn the Skill configuration page, configure the Agent Strategy as Preferred Location.On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Denver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.

COn the Skill configuration page, configure the Agent Strategy as UCD-MIA.On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Chicago call center, compared to the Adjust By value for the Polling VDN on Denver call center.

DOn the Skill configuration page, configure the Agent Strategy as Preferred Location.On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Chicago call center, compared to the Adjust By value for the Polling VDN on Denver call center.

Answer : D

Question 3

When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?

AThe field sets the priority for routing to an ACD.

BThe field is a unique logical identifier of an ACD for which ICR receives the skill and agent data feeds from CMS rt_soc)cet.

CThe field is used to identify the link between the Session Manager and the Communication Manager.

DThe field is available for future use and is not currently used.

Answer : A

Question 4

In a multiple server deployment of Intelligent Customer Routing (ICR), which two ICR components can "Install" on an Auxiliary EPM? (Choose two.)

AICR CCA

BICR Admin

CICR Core

DICR PDC

Answer : A, C

Question 5

A PostgreSQL database is being used to support Proactive Outreach Manager (POM).

The pg_hb

a.conf file needs to be changed so that when the system receives a connection request, it will have which property?

ARights to connect to the specified database

BA valid SSL certificate for the specified database

CA license to connect to the specified database

DIPv6 protocol enabled for the specified database

Answer : B

Question 6

Proactive Outreach Manager (POM) employs the use of an Agent script editor.

Which two statements accurately represent the usage of this Agent Script editor? (Choose two.)

AThe Agent scripts can be XML or in VXML formats.

BThe Agent scripts can be in Native or URL formats.

CIt is a utility used by agents to update/view Customer or Contact attributes.

DIt is a utility used by customers to update their information using self-service menu.

Answer : B, C

Question 7

On a Proactive Outreach Manager (POM) system, agents are automatically assigned to running job tasks.

When agents are eligible for multiple Jobs, which two parameters determine agent assignment to an eligible job? (Choose two.)

AAgents with the longest idle time are reserved for an eligible job

BPriority of calls in the queue

CPriority of the job task

DAgent skill level

Answer : C, D

Avaya 3314 Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Practice Test